Dining Service Assistant — Fast-Paced, Guest-Focused

URBN Urban Outfitters, Inc.; Northern (KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

URBN family

Growth opportunities

Cross-training

Discounts across URBN brands

Job summary

URBN Urban Outfitters, Inc. is seeking a detail-oriented Service Assistant to support customer experience and dining room operations. The role emphasizes timely service, accurate order delivery, and collaboration across service roles in a fast-paced environment.

The position offers entry-level opportunities with growth within URBN brands, including a dynamic team culture and a focus on hospitality excellence.

Qualifications

• Previous restaurant or food service experience preferred, but not necessary.
• Polished, professional appearance with a positive, team-oriented attitude.
• Ability to multitask and stay calm under pressure.
• Strong communication and interpersonal skills are important.
• Flexible availability preferred- mornings, evenings, weekends and select holidays.

Responsibilities

• Deliver food and beverages accurately, with an understanding of menu details.
• Assist with guest needs and relay questions or concerns to the appropriate team member.
• Clear and reset tables within 3 minutes of guest departure.
• Assist with packaging takeout orders.
• Maintain awareness of the dining room and proactively assist where needed.
• Keep kitchen expo areas, service stations, and dining room clean and organized.
• Polish and restock silverware, glassware, and plateware throughout the shift.
• Monitor and remove trash and recycling regularly.
• Ensure safe and clear walkways for guests and staff at all times.
• Memorize table and seat numbers to aid in efficient service.
• Learn menu details, ingredients, and allergen protocols.
• Communicate guest concerns clearly to team leads.
• Assist FOH staff during high-volume periods.
• Open and close duties, including setting/resetting the dining room.

Skills

Polished appearance

Team-oriented

Multitask

Strong communication

Flexible availability

Job description

URBN Urban Outfitters, Inc. is seeking a detail-oriented Service Assistant to support customer experience and dining room operations. The role emphasizes timely service, accurate order delivery, and collaboration across service roles in a fast-paced environment.

The position offers entry-level opportunities with growth within URBN brands, including a dynamic team culture and a focus on hospitality excellence.