Dining Room Supervisor - Prime Gastonia

Prime Independent Living; Gastonia (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Prime Independent Living is seeking a Dining Room Supervisor to oversee front-of-house operations, guide dining team members, and ensure every meal is welcoming and attentively served for residents, families, and guests.

The role emphasizes hospitality, relationship-building with residents, and collaboration with the culinary team to maintain high standards in a senior living setting.

Qualifications

• Prior dining room supervisor or related leadership role.
• Experience in senior living, hospitality, or resort environments preferred.
• Ability to stand, walk, and lift up to 35 pounds.

Responsibilities

• Oversee daily dining room operations to ensure exceptional service and resident satisfaction.
• Lead and support dining team members; recruit, onboard, train, and coach as needed.
• Develop a welcoming, resident-focused dining atmosphere and personalize service.
• Coordinate with culinary team to ensure timely, accurate meal service and smooth flow.
• Support special events and community celebrations with hospitality at the forefront.

Skills

Strong communication

Organizational skills

Team leadership

Job description

Dining Room Supervisor - Prime Gastonia

Create Welcoming Dining Experiences Residents Look Forward To Every Day!

Prime Independent Living is seeking a hospitality-focused, service-driven Dining Room Supervisor to help create exceptional dining experiences for residents, families, and guests.

At Prime, dining is more than a meal-it's an opportunity to connect, celebrate, and enhance everyday life. As Dining Room Supervisor, you'll oversee the front-of-house dining experience, support and guide dining team members, and help ensure every meal is welcoming, attentive, and thoughtfully served.

If you enjoy working with people, creating memorable experiences, and helping a team deliver exceptional hospitality, we'd love to meet you!

Responsibilities

Dining Experience & Hospitality

• Oversee daily dining room operations to ensure exceptional service and resident satisfaction.
• Create a welcoming, resident-focused atmosphere that reflects Prime's commitment to hospitality.
• Greet residents and guests, build relationships, and help make every dining experience enjoyable.
• Lead by example through hands-on service, professionalism, and active engagement with residents.
• Ensure dining service is attentive, efficient, and consistent across each meal period.

Team Leadership & Development

• Work closely with the Executive Chef / Culinary Director to support and guide dining room team members.
• Assist with recruiting, onboarding, training, and coaching dining team members.
• Coordinate team schedules to ensure appropriate coverage and smooth service.
• Provide ongoing feedback and support to help team members succeed.
• Foster a positive, collaborative environment rooted in teamwork, accountability, and hospitality.

Resident Experience & Service Excellence

• Build meaningful relationships with residents and learn their preferences to provide personalized service.
• Respond to resident questions, requests, and feedback promptly and professionally.
• Monitor the dining experience and identify opportunities to continuously improve service.
• Help ensure residents feel welcomed, valued, and cared for during every dining experience.
• Partner with the culinary team to support resident preferences and special requests whenever possible.

Dining Room Operations

• Oversee dining room setup, cleanliness, organization, and presentation.
• Coordinate closely with the culinary team to ensure timely, accurate, and seamless meal service.
• Manage table assignments and service flow to support an enjoyable dining experience.
• Ensure dining areas are properly prepared before service and maintained throughout each meal period.
• Maintain compliance with applicable health, safety, sanitation, and food service requirements.

Special Events & Community Collaboration

• Support holiday meals, themed dining experiences, special events, and community celebrations.
• Collaborate with other departments to help create memorable experiences for residents and guests.
• Assist with community events and special projects as needed.
• Serve as a positive representative of Prime and our commitment to exceptional hospitality.

What We're Looking For

• Previous experience as a Dining Room Supervisor, Lead Server, Restaurant Supervisor, Hospitality Supervisor, or similar role.
• Experience in senior living, hospitality, restaurant, country club, or resort environments preferred.
• Strong communication, organization, and team leadership skills.
• A natural ability to connect with people and provide warm, attentive service.
• Ability to thrive in a fast-paced environment while maintaining attention to detail.
• Strong problem-solving skills and the ability to handle resident needs professionally.
• Knowledge of food service operations, sanitation standards, and safety requirements.
• Experience with eMenuCHOICE or similar dining software is a plus.
• Ability to stand, walk, and lift up to 35 pounds as needed.
• Flexibility to work evenings, weekends, holidays, and special events as needed.
• Successful completion of required background screening and drug testing.
• Genuine appreciation for serving older adults and creating meaningful dining experiences.

Why Prime?

At Prime Independent Living, we're creating communities where older adults can live well, live fully, and enjoy meaningful experiences every day. Our team members play a vital role in making that vision a reality.

If you're looking for an opportunity to build relationships, be part of a great team, and create dining experiences that truly matter, we'd love to meet you!