Dining Room Supervisor

Volunteers of America; Rochester (MN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Career scholarships

Quality training & education

Employee discount program

Predictable schedules

NetSpend advance

Job summary

Volunteers of America’s Homestead at Rochester is seeking a Dining Room Supervisor to lead daily dining services for residents and guests. Based in Rochester, MN, you will coordinate with the culinary team, train staff, and ensure top-quality service while maintaining safety standards.

Compensation is $20.00-$22.00 per hour, with a Monday–Friday schedule and every other weekend 11am–7pm, offering meaningful work and opportunities for career growth within the organization.

Qualifications

• High school diploma required. College degree in Hospitality-related field preferred.
• Two to four years of food service experience required.
• CCRC dining experience required. Resort and/or country club experience a plus.
• Strong leadership and communication skills are a must.
• Available to work flexible hours including early mornings, evenings, weekends and holidays.

Responsibilities

• Maintains excellent relationships with residents, resident family members, guests, peers and management.
• Works with the Chef and Director of Dining Services to suggest nutritious and top quality food for residents and guests.
• Implements and maintains new culinary and service programs with the culinary team.
• Trains and maintains a high standard for dining room and other food service venues.
• Directs and monitors Servers, Baristas and Café Attendant, including uniform/personal appearance and customer service.
• Trains servers, Barista and Café Attendant on operating procedures and menu education.
• Ensures floor charts and tables are set up correctly.
• Oversees processing of guest meal charges in a timely manner.
• Hires, terminates and coaches all Servers, Baristas and Café Staff.
• Completes HR paperwork for hiring, performance reviews and terminations.
• Supervises department payroll processing.
• Has knowledge of catering program and backs up Lead Server and catering events.

Skills

Leadership

Staff training

Communication

Food service experience

Safety procedures

Education

High school diploma

Hospitality degree preferred

Job description

Homestead at Rochester
1900 Ballington Boulevard
Rochester, MN 55901, USA

Homestead at Rochester
1900 Ballington Boulevard
Rochester, MN 55901, USA

Locations

Showing 1 location Homestead at Rochester
1900 Ballington Boulevard
Rochester, MN 55901, USA

• On-site
• Full-Time
• Requisition #: DININ008688

Description

Come join our awesome team as a Dining Room Supervisor at The Homestead at Rochester!
The Homestead at Rochester is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.

Job Highlights

• Career scholarships
• Quality training, continuing career education and leadership programs
• Employee discount program
• Scenic Spaces to Recharge
• A Team That Feels Like Family
• Supportive Leadership
• Meaningful Work with Lasting Impact
• Predictable, Balanced Schedules
• NetSpend-Earn 50% of your wages before payday

Compensation: $20.00-22.00 per hour based on years of experience.
Shift: M-F with every other weekend 11am-7:00pm

• Maintains excellent relationships with the residents, resident family members, guests, peers and management.
• Works with the Chef and Director of Dining Services in suggesting nutritious and top quality food for residents and guests.
• Implements and maintains new culinary and service programs in conjunction with the culinary team.
• Trains and maintains a high standard for dining room and other food service venues.
• Manages with a “can do” attitude adhering to our service vision of “Exceptional Care. World Class Hospitality” and to our Core Standards of C.A.R.E. (Courtesy, Attention to Detail, Responsiveness and Enthusiasm).
• Maintains visibility during meal times by seating and greeting residents, addresses any concerns, and ensures that their needs have been met.
• Responds to and resolves any resident or guest complaints regarding their experience in the dining room.
• Schedules and assigns tasks to the servers, including assigning of tables and side and closing duties.
• Directs and monitors Servers, Baristas and Café Attendant, including, uniform and personal appearance, customer service and proper food handling techniques.
• Trains servers, Barista and Café Attendant on all operating procedures and menu education.
• Ensures floor charts and tables are set up correctly.
• Assist servers as needed by performing such tasks as pouring coffee and water.
• Assists department staff with processing invoices and inventories.
• Checks menus for accuracy.
• Oversees the processing of guest meal charges in a timely manner.
• Assists with orientation and training of new Dining staff.
• Hires, terminates and coaches all Servers, Baristas and Café Staff.
• Completes all HR paperwork for hiring, performance reviews and terminations.
• Supervises the processing of department payroll.
• Has knowledge of catering program and is backup for Lead Server and catering events and assists Dining Department in preparing and set-up of all special events.
• Supervises all activity in all Dining venues.
• Practices all safety and loss prevention procedures.
• Maintains or exceeds standards of appearance, cleanliness, personal sanitation and hygiene.
• Attends all in-services as required.
• Attends culinary and dining service-related meetings.
• Performs pre meal before meal service.
• Conducts annual service reviews and in-services.
• Maintain ServSafe Certification
• Responsible for alcohol ordering and inventory.
• Orders soda products for café and barista.
• Meet with new residents to review dining procedures/menus within a month of move in.
• Other duties as assigned by the Department Director.

Educational Requirements and Experience

• High school diploma required. College degree in Hospitality-related field is preferred.
• Two (2) to four (4) years of food service experience required.
• CCRC dining experience required. Resort and/or country club experience a plus.
• Strong leadership and communication skills a must.
• Multi point of service experience a plus to manage retail, event and dining room service.
• Excellent communication skills.
• Available to work flexible hours that may include early mornings, evenings, weekends and holidays.

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.