Dining Room Supervisor

Volunteers of America National Services (VOANS); Rochester (MN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Career scholarships

Quality training and leadership

Employee discount program

Scenic spaces to recharge

Team that feels like family

Supportive leadership

Meaningful work with lasting impact

Predictable, balanced schedules

NetSpend - 50% of wages before payday

Job summary

The Homestead at Rochester, part of Volunteers of America National Services, is seeking a Dining Room Supervisor to lead dining operations for residents and guests. You will collaborate with the culinary team to provide nutritious meals, supervise servers and cafe staff, and uphold high sanitation and service standards in a balanced schedule.

Ideal candidates have strong leadership and communication skills, 2–4 years in food service, and a high school diploma (hospitality degree preferred).

Qualifications

• High school diploma required; college degree in Hospitality preferred.
• Two to four years of food service experience required.
• CCRC dining experience required; resort/club experience a plus.
• Strong leadership and communication skills are essential.
• Multi point of service experience a plus to manage retail, event and dining room service.
• Excellent communication skills; available to work flexible hours.

Responsibilities

• Maintains excellent relationships with residents, family members, guests, peers and management.
• Works with Chef and Director of Dining Services on nutritious, high-quality meals.
• Implements and maintains new culinary and service programs with the culinary team.
• Trains and maintains high standards for dining room and other food service venues.
• Directs servers, baristas and cafe attendant; monitors appearance and service.
• Trains staff on procedures and menu education; ensures proper setup of dining areas.
• Oversees payroll processing and HR paperwork for dining staff.
• Hires, terminates and coaches dining staff; conducts performance reviews.
• Maintains ServSafe Certification; handles alcohol ordering and inventory.
• Meets new residents to review dining procedures/menus; supports special events.

Skills

Leadership

Communication

Flexibility

Customer service

Education

High school diploma

Hospitality degree preferred

Tools

ServSafe Certification

Job description

Come join our awesome team as a Dining Room Supervisor at The Homestead at Rochester!

The Homestead at Rochester is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.

Job Highlights:

• Career scholarships
• Quality training, continuing career education and leadership programs
• Employee discount program
• Scenic Spaces to Recharge
• A Team That Feels Like Family
• Supportive Leadership
• Meaningful Work with Lasting Impact
• Predictable, Balanced Schedules
• NetSpend-Earn 50% of your wages before payday

Compensation: $20.00-22.00 per hour based on years of experience.

Shift: M-F with every other weekend 11am-7:00pm

• Maintains excellent relationships with the residents, resident family members, guests, peers and management.
• Works with the Chef and Director of Dining Services in suggesting nutritious and top quality food for residents and guests.
• Implements and maintains new culinary and service programs in conjunction with the culinary team.
• Trains and maintains a high standard for dining room and other food service venues.
• Manages with a “can do” attitude adhering to our service vision of “Exceptional Care. World Class Hospitality” and to our Core Standards of C.A.R.E. (Courtesy, Attention to Detail, Responsiveness and Enthusiasm).
• Maintains visibility during meal times by seating and greeting residents, addresses any concerns, and ensures that their needs have been met.
• Responds to and resolves any resident or guest complaints regarding their experience in the dining room.
• Schedules and assigns tasks to the servers, including assigning of tables and side and closing duties.
• Directs and monitors Servers, Baristas and Café Attendant, including, uniform and personal appearance, customer service and proper food handling techniques.
• Trains servers, Barista and Café Attendant on all operating procedures and menu education.
• Ensures floor charts and tables are set up correctly.
• Assist servers as needed by performing such tasks as pouring coffee and water.
• Assists department staff with processing invoices and inventories.
• Checks menus for accuracy.
• Oversees the processing of guest meal charges in a timely manner.
• Assists with orientation and training of new Dining staff.
• Hires, terminates and coaches all Servers, Baristas and Café Staff.
• Completes all HR paperwork for hiring, performance reviews and terminations.
• Supervises the processing of department payroll.
• Has knowledge of catering program and is backup for Lead Server and catering events and assists Dining Department in preparing and set-up of all special events.
• Supervises all activity in all Dining venues.
• Practices all safety and loss prevention procedures.
• Maintains or exceeds standards of appearance, cleanliness, personal sanitation and hygiene.
• Attends all in-services as required.
• Attends culinary and dining service-related meetings.
• Performs pre meal before meal service.
• Conducts annual service reviews and in-services.
• Maintain ServSafe Certification
• Responsible for alcohol ordering and inventory.
• Orders soda products for café and barista.
• Meet with new residents to review dining procedures/menus within a month of move in.
• Other duties as assigned by the Department Director.

Educational Requirements and Experience:

• High school diploma required. College degree in Hospitality-related field is preferred.
• Two (2) to four (4) years of food service experience required.
• CCRC dining experience required. Resort and/or country club experience a plus.
• Strong leadership and communication skills a must.
• Multi point of service experience a plus to manage retail, event and dining room service.
• Excellent communication skills.
• Available to work flexible hours that may include early mornings, evenings, weekends and holidays.