Dining Room Lead - Senior Living Hospitality

The Springs Living, LLC; Bozeman (MT); On-site; USD 42,000 - 52,000; Full time

Job summary

The Springs Living in Bozeman, MT, is seeking a Dining Room Supervisor to lead the dining room team and oversee front-of-house operations for residents and guests. You will hire, train, and coach staff, set the tone for hospitality, and partner with the Dining Room Operations Coordinator and Food & Beverage Manager to ensure exceptional service.

You will maintain high service standards, manage events, train staff on new systems (including service robot), and promote a positive, values-driven

Qualifications

• 1-2 years supervisory experience in hospitality or full-service dining.
• Strong communication and organizational skills.
• Ability to effectively present information and respond to questions from groups of managers, residents, employees, and the general public.
• Ability to solve problems and adapt in fast-paced environments.
• Ability to write reports and business correspondence.
• Ability to prioritize, organize, and delegate assignments.
• Proficient in Microsoft Office, POS systems, e-mail, and scheduling tools.

Responsibilities

• Ensure resident and guest satisfaction through high standards of service, hospitality, and appearance.
• Maintain floor presence during peak hours; support table service as needed.
• Direct guest flow in the dining room during service.
• Liaise between kitchen and dining rooms to ensure seamless service.
• Hire, train, schedule, supervise, and evaluate dining room staff.
• Conduct daily pre-meal meetings with dining personnel; relay information and policy changes and brief personnel.
• Maintain ongoing training in service standards and etiquette.
• Design staffing plans for special events, coordinating with the Dining Room Operations Coordinator on floor plans and setup.
• Ensure complete operational success, including adherence to all processes by all staff.
• Train and coach staff on new systems and technology, including POS features and the service robot, to drive adoption.
• Model The Springs Living values and build a positive, respectful, and accountable team culture.
• Recognize strong performance and address performance or conduct concerns promptly and fairly.
• Attend monthly Town Hall and Food for Thought, keeping notes of same and disseminating feedback to the dining room staff with the goal of improving Resident satisfaction.
• Upholds The Springs Living Values Card and the Employee Handbook
• Demonstrates safe working practices at all times
• Listens effectively and provides clear, concise, and accurate verbal and written information
• Cooperates with others to effectively and efficiently achieve goals and resolve problems
• Maintains confidentiality and privacy of our residents and staff at all times
• Attends education and training classes as necessary to fulfill state regulations
• Assures that local and state laws and procedures for the service of alcoholic beverages are consistently followed
• Responds courteously to resident concerns and complaints. Problem solves in a professional manner with the team regarding resident concerns and complaints
• Performs other duties as assigned by the Food & Beverage Manager

Skills

communication

organization

presentation

problem solving

reports & correspondence

Education

Bartender certification

ServSafe

Food Handler

Tools

Microsoft Office

POS systems

e-mail

scheduling tools

Job description

The Springs Living in Bozeman, MT, is seeking a Dining Room Supervisor to lead the dining room team and oversee front-of-house operations for residents and guests. You will hire, train, and coach staff, set the tone for hospitality, and partner with the Dining Room Operations Coordinator and Food & Beverage Manager to ensure exceptional service.

You will maintain high service standards, manage events, train staff on new systems (including service robot), and promote a positive, values-driven