Digital Workplace Applications Manager

MBTA

Boston (MA)

On-site

USD 120,000 - 160,000

Full time

5 days ago

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Job summary

MBTA seeks an Applications Manager (Digital Workplace) to lead a diverse team delivering enterprise applications across the organization. This role ensures governance, security, and optimization of platforms supporting document management, workflow automation, and compliance systems.

The candidate will guide planning, configuration, enhancements, and production support, partnering with stakeholders to align work with goals and drive reliable, scalable technology solutions for administrative and

Qualifications

Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related field.
Five (5) years of experience supporting or managing enterprise applications, including configuration, enhancements, requirements definition, and production support.
One (1) year of leadership, managerial, and/or supervisory experience.
Experience coordinating with software vendors and managing contract-based service delivery.
Experience with IT service management (ITSM) or ticketing systems.
Experience with SDLC methodologies (Agile, Waterfall, or hybrid).
Strong interpersonal skills and ability to collaborate with stakeholders, vendors, and technical staff.
Excellent organizational, analytical, and documentation skills.
Strong verbal and written communication skills.
Ability to pass an Excel proficiency exam.

Responsibilities

Manage the lifecycle of assigned applications, including requirements definition, configuration, enhancements, testing, deployment, and production support.
Oversee resolution of complex application issues, ensuring timely escalation and cross-functional coordination.
Work with stakeholders to understand business needs, set priorities, and align application work with organizational goals.
Ensure application performance and reliability meet service expectations, using monitoring, metrics, and continuous improvement practices.
Supervise, mentor, and develop application support staff, ensuring clear expectations, accountability, and professional growth.
Coordinate responses to application incidents, outages, and system-impacting events.
Oversee vendor relationships, ensuring adherence to SLAs, deliverables, and technical requirements.
Evaluate requirements, assess system impacts, and recommend scalable and maintainable technology solutions.
Ensure documentation of system configurations, procedures, and knowledge materials is accurate and current.
Ensure compliance with governance, security, access control, and regulatory requirements across supported applications.
Respond to stakeholder inquiries professionally and maintain positive working relationships.
Handle sensitive and confidential information in an appropriate manner.
Respond, either directly or through others, to emergencies twenty‑four (24) hours per day, seven (7) days per week.
Work any and all shifts and / or locations as assigned or directed, including occasional night and / or weekend work.
Perform all other duties and projects that may be assigned.