Digital Tech Site Lead - IT & Services (Onsite)

Raytheon; Indianapolis (IN); On-site; USD 107,500 - 204,500; Full time

Benefits offered by this job

Relocation Eligibility

Job summary

Raytheon Indianapolis, IN is seeking a Digital Technology Site Services Lead (P4) to coordinate IT services across assigned sites. You will partner with site leadership, manage demand, monitor performance, and ensure compliance with RTX and Raytheon DT standards while traveling to regional sites as needed.

The role requires strong IT service delivery and infrastructure leadership, vendor management, and the ability to drive improvements in an on-site, fast-paced environment.

Qualifications

• Typically requires a University Degree or equivalent experience and minimum 8 years prior relevant experience, or an advanced Degree in a related field and minimum 5 years’ experience.
• Experience in IT Service Delivery / Infrastructure Operations.
• Audio / Video Infrastructure and related technical experience.
• Experience managing vendors / service providers.
• Budget experience and fiscal discipline in managing a department or functional budget.
• US Citizenship - U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Responsibilities

• Serve as the primary Digital Technology (DT) interface and liaison, representing Digital/IT at your respective site(s) providing guidance, direction, and support as required.
• Partner with Site Leadership, Facilities, Operations and Program Management to plan and manage demand for DT Services.
• Reviews business requests for service enhancements including cost evaluation, standards reviews, and prioritization.
• Provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership as well as local site leadership.
• Monitor internal and external service providers to ensure they are performing to contractual requirements using RTX/Raytheon standards and processes; analyzing and acting upon SLA and metrics data to ensure customer service and customer satisfaction.
• Support AOP (Annual Operating Planning) forecast for the services provided, including all sub frameworks, capital planning and expenditures.

Skills

IT Service Delivery

Infrastructure Operations

Audio/Video

Vendor Management

Budgeting

US Citizenship

Tools

ServiceNow

O365

Azure Information Protection

Job description

Raytheon Indianapolis, IN is seeking a Digital Technology Site Services Lead (P4) to coordinate IT services across assigned sites. You will partner with site leadership, manage demand, monitor performance, and ensure compliance with RTX and Raytheon DT standards while traveling to regional sites as needed.

The role requires strong IT service delivery and infrastructure leadership, vendor management, and the ability to drive improvements in an on-site, fast-paced environment.