Onsite Digital Technology Site Services Lead

Prattwhitney; Indianapolis (IN); On-site; USD 107,500 - 204,500; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

Flexible schedules

Paid time off

Holidays

Job summary

Raytheon’s Digital Technology organization in Indianapolis, IN is seeking a Site Services Lead (P4) IT Generalist Manager to coordinate DT services across the site onsite. You will partner with leadership, facilities, operations and program management to plan DT demand, oversee service delivery, and ensure adherence to RTX/Raytheon standards.

The role requires IT service delivery expertise, AV infrastructure experience, vendor management, and budget discipline, with travel to other RTX sites as

Qualifications

• Typically requires: A University Degree or equivalent experience and minimum 8 years prior relevant experience, or an advanced Degree in a related field and minimum 5 years’ experience.
• Experience in IT Service Delivery / Infrastructure Operations.
• Audio / Video Infrastructure and related technical experience.
• Experience managing vendors / service providers.
• Budget experience and fiscal discipline in managing a department or functional budget.
• US Citizen - U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Responsibilities

• Serve as the primary Digital Technology (DT) interface and liaison, representing Digital/IT at your respective site(s) providing guidance, direction, and support as required.
• Partner with Site Leadership, Facilities, Operations and Program Management to plan and manage demand for DT Services.
• Review business requests for service enhancements including cost evaluation, standards reviews, and prioritization.
• Provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership as well as local site leadership.
• Monitor internal and external service providers to ensure they are performing to contractual requirements using RTX/Raytheon standards and processes; analyzing and acting upon SLA and metrics data to ensure customer service and customer satisfaction.
• Support AOP (Annual Operating Planning) forecast for the services provided, including all sub frameworks, capital planning and expenditures.
• Represents Digital Technology as the accountable representative at the site to oversee site efforts to maintain compliance with Raytheon policy in unclassified digital environments, in collaboration with Digital Technology Governance, Risk, and Compliance (GRC).
• Partners with Governance, Risk, and Compliance (GRC) to support site compliance assessments to ensure all site‑specific processes, tools, documentation, and control hygiene are audit ready.
• Works to identify service owners, who work with GRC and the site lead, translating assessment and audit observations into actionable improvements to be completed by service owners.
• Partners with service owners to update and track compliance related improvement activities and work with the compliance working group and appropriate leaders to remove barriers to progress.
• Represents Digital Technology on the Site Incident Support Team (SIST).
• Guides continuous improvement efforts.
• Communicate and drive adoption of DT Technology direction at the site.
• Collaborate with service architects to discuss impact of new technologies and architecture roadmap.
• Support and collaborate with the various Digital Technology teams, RTX Enterprise Services and other functional teams to help support the infrastructure and employees.
• Balance multiple competing priorities to ensure business needs are quickly and reliably achieved consistently, economically, and intelligently.
• Will interact with multiple levels of employees effectively – including customer, Raytheon, teammates, and suppliers --- from Executive to technician.
• Provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership.
• Will use project management and organizational skills to support site related initiatives.
• Will need to work independently and know when to engage key points of contact for support or handoffs.
• Will need to demonstrate solid and reliable judgment and decision‑making skills.
• Understanding when, who and who to ...
• Provide hands‑on support for audio/video needs, maintenance, and upgrades.
• Travel to other RTX sites as needed to provide DT Site Services support - Ability to travel up to 20% of the time.

Skills

IT Service Delivery

Audio/Video Infra

Vendor management

Budget management

US Citizenship

Education

University Degree or equivalent

Advanced Degree in related field

Job description

Raytheon’s Digital Technology organization in Indianapolis, IN is seeking a Site Services Lead (P4) IT Generalist Manager to coordinate DT services across the site onsite. You will partner with leadership, facilities, operations and program management to plan DT demand, oversee service delivery, and ensure adherence to RTX/Raytheon standards.

The role requires IT service delivery expertise, AV infrastructure experience, vendor management, and budget discipline, with travel to other RTX sites as