Digital Site Services Lead, IT Generalist - Tucson AZ Onsite

Prattwhitney; Tucson (AZ); On-site; USD 108,000 - 205,000; Full time

Benefits offered by this job

No Relocation Eligibility for thisRole

Job summary

Raytheon Technologies' Digital Technology team seeks a Site Services Lead Manager to oversee IT service delivery at the Tucson campus onsite. You will drive demand planning, manage vendors, and ensure service levels align with contractual requirements, while supporting budgeting and compliance efforts.

Ideal candidate has extensive IT operations experience, strong leadership, and proficiency with ITIL/PM methodologies.

Qualifications

• University degree or equivalent experience; minimum 8 years in related field.
• Experience in IT Service Delivery / IT Infrastructure Operations or IT Generalist Management.
• Experience with managing vendors / service providers.
• U.S. citizenship required and eligibility for security clearance.

Responsibilities

• Serve as the DT interface and liaison across campus sites, guiding DT services.
• Engage with Site Leadership, Facilities, Operations and PM for demand planning.
• Review requests for service enhancements and conduct cost evaluation and prioritization.
• Monitor SLAs and metrics to ensure customer satisfaction and performance.
• Support AOP forecasting, capital planning, and expenditure tracking.
• Ensure site compliance with Raytheon policies in unclassified environments.

Skills

IT service delivery

Vendor management

Leadership

Communication

Education

University degree or equivalent experience

Tools

Active Directory

SCCM

O365

Azure Information Protection

PKI

SharePoint

Teams

Job description

Date Posted: 2026-09-13 Country: United States of America Location: US-AZ-TUCSON-M10 ~ 3360 E Hemisphere Loop ~ BLDG M10 Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not Required Digital Technology Site Services Lead Manager, Information Workplace Services (P4) Raytheon Digital Technology (DT) Tucson, AZ - Onsite position Eligibility to obtain a US Security Clearance required.

What You Will Do

Serve as the Digital Technology (DT) interface and liaison, representing DT at your respective campus(es) providing guidance, direction, and support as required. Engage with Site Leadership, Facilities, Operations and Program Management for demand planning and management around their needs for specific Digital services at the site. Review business requests for Digital service enhancements and undertakes cost evaluation, standards reviews, and prioritization. Monitor internal and external service providers to ensure they are performing to contractual requirements using Raytheon standards and processes; analyzing and acting upon Service Level Agreement (SLA) and metrics data to ensure customer service and customer satisfaction. Support DT Annual Operating Planning (AOP) forecast for the services provided, including all sub frameworks, capital planning and expenditures. Provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership as well as local site leadership. Represents Digital Technology as the accountable representative at the site to oversee site efforts to maintain compliance with Raytheon policy in unclassified digital environments, in collaboration with Digital Technology Governance, Risk, and Compliance (GRC). Partner with Governance, Risk, and Compliance (GRC) to support site compliance assessments and translate observations into actionable improvements. Represent Digital Technology on the Site Incident Support Team (SIST) and local Site Council. Partners with service owners to update and track compliance related improvement activities and work with the compliance working group and appropriate leaders to remove barriers to progress. Collaborate with service architects to discuss impact of new technologies and architecture roadmap. Support and Collaborate with the various Digital Technology teams, RTX Enterprise Services and other functional teams to help support the infrastructure and employees. Working knowledge of Project Management Methodologies, Earned Value Management (EVM), Agile Project Management, and efficiency improvement with LEAN Principles. Guides continuous improvement efforts. Communicate and drive adoption of DT Technology direction at the site. The ability to work independently and know when to engage key points of contact for support or handoffs. Balance multiple competing priorities to ensure business needs are quickly and reliably achieved consistently, economically, and intelligently. Will need to demonstrate solid and reliable judgment and decision-making skills. Understanding when, how to and whom to elevate issues to will be important to success in this role.

Qualifications You Must Have

• You Must Have Typically requires a University Degree or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years' experience.
• Experience in IT Service Delivery / IT Infrastructure Operations or IT Generalist Management.
• Experience with managing vendors / service providers.
• US Citizen - U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer

• Experience with the fundamental tools and technologies used within Digital Technologies End User Support Operations and Methodologies of any of the following: Active Directory, SCCM, Asset Management Lifecycle, Whole Disk Encryption, PKI, O365 Product Suite, Azure Information Protection.
• Budget experience and fiscal discipline in managing a department or functional budget.
• Audio-Visual (AV) equipment experience.
• Experience interacting with multiple levels of any of the following: employees, internal customers, teammates, and suppliers.
• Prior experience working independently as a stand-alone point of contact for an organization.
• Experience in creating high level documentation and presenting to leadership team members.
• Familiarity / Certification in Raytheon's CORE principles & methodology.
• Exceptional judgment, decision-making skills, and organizational skills.
• Leadership experience, the emphasis on leading and developing high performing teams.
• Working knowledge of Project Management Methodologies, Earned Value Management (EVM), and efficiency improvement (Six Sigma/LEAN Principles/CORE).
• Strong interpersonal, leadership, influence, and communication skills.
• Team player with a collaborative mindset with ability to work with multiple disciplines, driven by quality and customer satisfaction.
• Attention to detail, with drive, initiative, and motivation.
• An active and in scope US Secret Security Clearance is highly valued but not required.
• Familiarity and working knowledge of Microsoft Suite including Outlook, Office Suite, SharePoint, and Teams.
• ITIL certification IT Project Management

What We Offer

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.

No Relocation Eligibility for this role

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

Privacy Policy and Terms: RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.