Digital Technology Site Services Lead, (IT Generalist Manager) Indianapolis, IN - Onsite

Prattwhitney; Indianapolis (IN); On-site; USD 107,500 - 204,500; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

Flexible schedules

Paid time off

Holidays

Job summary

Raytheon’s Digital Technology organization in Indianapolis, IN is seeking a Site Services Lead (P4) IT Generalist Manager to coordinate DT services across the site onsite. You will partner with leadership, facilities, operations and program management to plan DT demand, oversee service delivery, and ensure adherence to RTX/Raytheon standards.

The role requires IT service delivery expertise, AV infrastructure experience, vendor management, and budget discipline, with travel to other RTX sites as

Qualifications

• Typically requires: A University Degree or equivalent experience and minimum 8 years prior relevant experience, or an advanced Degree in a related field and minimum 5 years’ experience.
• Experience in IT Service Delivery / Infrastructure Operations.
• Audio / Video Infrastructure and related technical experience.
• Experience managing vendors / service providers.
• Budget experience and fiscal discipline in managing a department or functional budget.
• US Citizen - U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Responsibilities

• Serve as the primary Digital Technology (DT) interface and liaison, representing Digital/IT at your respective site(s) providing guidance, direction, and support as required.
• Partner with Site Leadership, Facilities, Operations and Program Management to plan and manage demand for DT Services.
• Review business requests for service enhancements including cost evaluation, standards reviews, and prioritization.
• Provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership as well as local site leadership.
• Monitor internal and external service providers to ensure they are performing to contractual requirements using RTX/Raytheon standards and processes; analyzing and acting upon SLA and metrics data to ensure customer service and customer satisfaction.
• Support AOP (Annual Operating Planning) forecast for the services provided, including all sub frameworks, capital planning and expenditures.
• Represents Digital Technology as the accountable representative at the site to oversee site efforts to maintain compliance with Raytheon policy in unclassified digital environments, in collaboration with Digital Technology Governance, Risk, and Compliance (GRC).
• Partners with Governance, Risk, and Compliance (GRC) to support site compliance assessments to ensure all site‑specific processes, tools, documentation, and control hygiene are audit ready.
• Works to identify service owners, who work with GRC and the site lead, translating assessment and audit observations into actionable improvements to be completed by service owners.
• Partners with service owners to update and track compliance related improvement activities and work with the compliance working group and appropriate leaders to remove barriers to progress.
• Represents Digital Technology on the Site Incident Support Team (SIST).
• Guides continuous improvement efforts.
• Communicate and drive adoption of DT Technology direction at the site.
• Collaborate with service architects to discuss impact of new technologies and architecture roadmap.
• Support and collaborate with the various Digital Technology teams, RTX Enterprise Services and other functional teams to help support the infrastructure and employees.
• Balance multiple competing priorities to ensure business needs are quickly and reliably achieved consistently, economically, and intelligently.
• Will interact with multiple levels of employees effectively – including customer, Raytheon, teammates, and suppliers --- from Executive to technician.
• Provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership.
• Will use project management and organizational skills to support site related initiatives.
• Will need to work independently and know when to engage key points of contact for support or handoffs.
• Will need to demonstrate solid and reliable judgment and decision‑making skills.
• Understanding when, who and who to ...
• Provide hands‑on support for audio/video needs, maintenance, and upgrades.
• Travel to other RTX sites as needed to provide DT Site Services support - Ability to travel up to 20% of the time.

Skills

IT Service Delivery

Audio/Video Infra

Vendor management

Budget management

US Citizenship

Education

University Degree or equivalent

Advanced Degree in related field

Job description

Digital Technology Site Services Lead (P4) IT Generalist Manager

Raytheon Digital Technology Indianapolis, IN – Onsite Position

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world‑class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedom and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense.

The Digital Technology (DT) Site Services Lead is accountable for the overall coordination of successful implementation and integration of IT Services across the individual’s assigned sites. This role is required to have onsite presence to their home-based site of responsibility in Indianapolis, IN. The role requires close partnership with other DT entities across Enterprise Services (ES), Raytheon and RTX Company. It requires the ability to help effectively communicate and drive adoption of ES and Raytheon DT Technology and implement ES and Raytheon DT standards throughout the sites.

What You Will Do

• Serve as the primary Digital Technology (DT) interface and liaison, representing Digital/IT at your respective site(s) providing guidance, direction, and support as required.


• Partner with Site Leadership, Facilities, Operations and Program Management to plan and manage demand for DT Services.


• Review business requests for service enhancements including cost evaluation, standards reviews, and prioritization.


• Provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership as well as local site leadership.


• Monitor internal and external service providers to ensure they are performing to contractual requirements using RTX/Raytheon standards and processes; analyzing and acting upon SLA and metrics data to ensure customer service and customer satisfaction.


• Support AOP (Annual Operating Planning) forecast for the services provided, including all sub frameworks, capital planning and expenditures.


• Represents Digital Technology as the accountable representative at the site to oversee site efforts to maintain compliance with Raytheon policy in unclassified digital environments, in collaboration with Digital Technology Governance, Risk, and Compliance (GRC).


• Partners with Governance, Risk, and Compliance (GRC) to support site compliance assessments to ensure all site‑specific processes, tools, documentation, and control hygiene are audit ready.


• Works to identify service owners, who work with GRC and the site lead, translating assessment and audit observations into actionable improvements to be completed by service owners.


• Partners with service owners to update and track compliance related improvement activities and work with the compliance working group and appropriate leaders to remove barriers to progress.


• Represents Digital Technology on the Site Incident Support Team (SIST).


• Guides continuous improvement efforts.


• Communicate and drive adoption of DT Technology direction at the site.


• Collaborate with service architects to discuss impact of new technologies and architecture roadmap.


• Support and collaborate with the various Digital Technology teams, RTX Enterprise Services and other functional teams to help support the infrastructure and employees.


• Balance multiple competing priorities to ensure business needs are quickly and reliably achieved consistently, economically, and intelligently.


• Will interact with multiple levels of employees effectively – including customer, Raytheon, teammates, and suppliers --- from Executive to technician.


• Provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership.


• Will use project management and organizational skills to support site related initiatives.


• Will need to work independently and know when to engage key points of contact for support or handoffs.


• Will need to demonstrate solid and reliable judgment and decision‑making skills.


• Understanding when, who and who to ...


• Provide hands‑on support for audio/video needs, maintenance, and upgrades.


• Travel to other RTX sites as needed to provide DT Site Services support - Ability to travel up to 20% of the time.

Qualifications You Must Have

• Typically requires: A University Degree or equivalent experience and minimum 8 years prior relevant experience, or an advanced Degree in a related field and minimum 5 years’ experience.


• Experience in IT Service Delivery / Infrastructure Operations.


• Audio / Video Infrastructure and related technical experience.


• Experience managing vendors / service providers.


• Budget experience and fiscal discipline in managing a department or functional budget.


• US Citizen - U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer

• Experience with the fundamental tools and technologies used within Digital Technologies End User Support Operations and Methodologies of any of the following: Active Directory, ServiceNow, Asset Management Lifecycle, Whole Disk Encryption, PKI, O365 Product Suite, and Azure Information Protection.


• Experience interacting with multiple levels of any of the following: employees, internal customers, teammates, and suppliers. (Highly valued!)


• Prior experience working independently as a stand‑alone point of contact for an organization. (Highly valued!)


• Experience in creating high level documentation and presenting to leadership team members.


• Exposure / strong understanding of IT Services.


• Familiarity / Certification in Raytheon’s CORE principles & methodology.


• Exceptional judgment, decision‑making skills and organizational skills.


• Leadership experience, the emphasis on leading and developing multi‑functional teams.


• Working knowledge of Project Management Methodologies, Earned Value Management (EVM), and efficiency improvement (Six Sigma/LEAN Principles/CORE).


• IT Project Management.


• Strong interpersonal, leadership, influence, and communication skills.


• Team player with a collaborative mindset with ability to work with multiple disciplines, driven by quality and customer satisfaction.


• Attention to detail, with drive, initiative, and motivation.

What We Offer

• Medical


• Dental


• Vision


• Life insurance


• Short‑term disability


• Long‑term disability


• 401(k) match


• Flexible spending accounts


• Flexible work schedules


• Employee assistance program


• Employee Scholar Program


• Parental leave


• Paid time off


• Holidays


• Annual short-term and/or long‑term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective‑bargaining agreement.


• Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.


• This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.


• Relocation Eligibility – This role is relocation eligible if the applicant meets company policy criteria.

The salary range for this role is 107,500 USD - 204,500 USD.

Additional Details

• This role will work on-site and be home based at Raytheon’s Indianapolis, IN location, with frequent travel to other Raytheon sites in the East US (Ft. Wayne IN, Louisville KY, and other regional Raytheon sites) as needed. It requires the ability to travel up to 20% of the time.


• RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.

RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.