Digital Support Specialist I - Drive Customer Joy & Sales

Spectrum; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Spectrum in Las Vegas is seeking a Digital Support Specialist to handle orders and customer inquiries, promoting our services while adhering to company policies. You will collaborate across departments to maximize product offerings and support growth through exceptional service.

The role emphasizes boosting customer satisfaction and retention, processing orders for cable, internet, voice, and mobile services, and resolving order issues with multiple vendors to ensure smooth delivery.

Qualifications

• High School Diploma or Equivalent required.
• 2+ years in sales or customer service.
• Fluent English with strong reading, writing, and speaking skills.
• Proficient in computer usage and various software applications.
• Ability to work both independently and collaboratively.
• Excellent organizational and multitasking capabilities.
• Effective problem resolution skills for customer issues.
• Demonstrate sound judgment in job performance.
• Prioritize tasks efficiently.
• Comfortable with prolonged sitting and handling numerous calls.

Responsibilities

• Process orders for cable, internet, voice, and mobile services efficiently with new customers and partners.
• Handle customer inquiries to promote our products and services.
• Collaborate across departments to support growth through exceptional service.
• Address order issues across various vendors to optimize delivery of digital products.
• Support continuity with a focus on customer satisfaction and retention.

Skills

Fluent English

Organizational skills

Multitasking

Independent work

Team collaboration

Problem resolution

Sound judgment

Prioritization

Computer proficiency

Education

High School Diploma or Equivalent

Tools

CRM software

Job description

Spectrum in Las Vegas is seeking a Digital Support Specialist to handle orders and customer inquiries, promoting our services while adhering to company policies. You will collaborate across departments to maximize product offerings and support growth through exceptional service.

The role emphasizes boosting customer satisfaction and retention, processing orders for cable, internet, voice, and mobile services, and resolving order issues with multiple vendors to ensure smooth delivery.