Digital Support Services Manager

Tees, Esk and Wear Valleys NHS Foundation Trust; United States; Hybrid; USD 100,000 - 140,000; Full time

Job summary

Tees, Esk and Wear Valleys NHS Foundation Trust seeks a Digital Support Services Manager to lead the Business Analysis and Digital Learning functions, turning digital ambitions into practical improvements across colleagues and services. The role combines strategic leadership with operational delivery and strong stakeholder engagement.

The post holder will oversee demand for business analysis, digital learning and user guidance, ensuring work is prioritised and aligned with Trust priorities.

Qualifications

• Lead and develop the Trust's Business Analysis and Digital Learning functions.
• Manage demand for business analysis, digital learning and user guidance.
• Provide specialist advice on business cases, process improvement and benefits realisation.

Responsibilities

• Lead and develop specialist teams in business analysis and digital learning.
• Oversee demand for business analysis, digital learning and user guidance, prioritising work.
• Define requirements and develop well-evidenced proposals for change.
• Support the transition of digital developments from projects into day-to-day use.
• Build relationships with a wide range of stakeholders and monitor outcomes and benefits.

Job description

As Digital Support Services Manager, you will lead the Business Analysis and Digital Learning functions that help turn digital ambitions into practical, sustainable improvements for colleagues and services. You will work across Digital & Data and with clinical and operational teams to understand needs, shape proposals for change and ensure new and existing digital services are supported by clear requirements, effective learning and measurable benefits. You will bring together strategic thinking and operational insight, helping the Trust make informed decisions about how technology can improve services and ways of working. This is a senior leadership role with significant autonomy and influence. You will lead and develop specialist teams, manage competing priorities and provide expert advice on business analysis, benefits, process improvement and digital learning. You will also build strong relationships across the organisation, ensuring that digital change is well designed, understood and successfully adopted. This role may be eligible for sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route. However, sponsorship can only be provided where applicants meet the specific requirements, therefore, we recommend that you assess your eligibility before applying for this position. Visit https://www.gov.uk/skilled-worker-visa, The postholder will lead and develop the Trust's Business Analysis and Digital Learning functions, creating a supportive environment in which specialist teams can deliver high-quality work. You will oversee demand for business analysis, digital learning and user guidance, ensuring work is prioritised and aligned with Trust and Digital & Data priorities. In addition, you will work with colleagues across clinical, operational and corporate services to understand challenges, define requirements and develop well-evidenced proposals for change. You are expected to provide specialist advice on business cases, process improvement, requirements management and benefits realisation and lead the development of digital learning and adoption approaches that help colleagues use technology effectively and confidently. The individual appointed to the role will support the transition of digital developments from projects into day-to-day use, ensuring appropriate learning, guidance and engagement are in place and analyse complex information, assess options and make clear recommendations to senior leaders You will build effective relationships with a wide range of stakeholders, using strong facilitation, influencing and communication skills to reach agreement, monitor performance, resources, risks and benefits, providing assurance that agreed outcomes are being delivered. Additionally, manage and develop staff, setting clear priorities and supporting professional development across the service., At TEWV, Digital Support Services plays a key role in helping colleagues get the best from technology, supporting digital transformation, service improvement and workforce development across the Trust. We are a collaborative, supportive and ambitious team that values curiosity, continuous learning and practical problem solving. We take pride in building strong relationships with colleagues and delivering work that makes a meaningful difference to staff, services and the people who use them. We invest in our people, encourage innovation and provide opportunities to develop skills across business analysis, digital learning, Microsoft 365, change management and service improvement. You'll join a team that combines high standards with a supportive and flexible approach to work, where ideas are welcomed, expertise is valued and colleagues are encouraged to grow and succeed. Applicants, please note that our Trust will support staff to work from home for up to 60% of their working week. There will be an expectation to work with the team onsite at our base at Flatts Lane Centre, Middlesbrough on a weekly basis, as well as frequent travel to customer sites for face-to-face meetings and workshops as required. Interviews will be held in person at Flatts Lane Centre, Middlesbrough. As