Trainer

Liverpool University Hospitals NHS Foundation Trust; United States; Remote; USD 29,000 - 37,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking a full-time trainer to support improvement in patient administration across all Trust sites. The role involves designing and delivering training on the Patient Administrative System and Elective Care processes, traveling across sites to reach administrative staff.

You will design, deliver, and evaluate training, test new systems, respond to user queries, and contribute to workshops and data quality initiatives.

Qualifications

• Degree or equivalent is required.
• ECDL or equivalent, and experience in a training service in NHS settings.
• Experience with introducing new systems / system changes.
• Experience in design and delivery of training courses and documentation.
• Experience solving user issues with healthcare systems software.
• Experience developing training packages to meet client needs.
• Experience in system acceptance testing and evaluating outputs.
• Ability to communicate complex topics to trainees at all levels.
• Able to present to large numbers and work within a team.
• Good motivational and organizational skills; lead by example.
• Able to meet deadlines and manage time flexibly.

Responsibilities

• Design, deliver and evaluate training on a daily basis.
• Understand a wide range of systems to deliver training across modules and applications.
• Test new or developmental systems and equipment, making recommendations for improvements to ensure fit for purpose (hardware and software).
• Receive, assess, and respond to user queries with problem-solving support and follow-up training if needed.
• Plan refresher training with staff to improve data quality and timeliness.
• Ensure data for delegates, timetable and accommodation is accurate to support the Training database.
• Evaluate and monitor training and assist with competence monitoring.
• Support workshops, presentations and awareness sessions to promote best practice.
• Produce regular training activity reports to monitor impact on data quality programs.
• Assist with Training Needs Analysis and design training methodologies for operational requirements.
• Keep training materials updated with changes and best practices.
• Support change management and provide ongoing staff support.

Skills

Training delivery

Communication

Problem solving

Time management

Teamwork

Change management

Data reporting

Training needs analysis

Documentation

Education

Degree or equivalent

ECDL or equivalent

NHS training experience

Job description

As part of the Trust's Administration Academy, we are looking to appoint a full-time trainer to support the improvement in patient administration, Trust-wide, as we continue with the implementation of the Elective Patient Access Policy and associated Standard Operating Procedures. The role requires travel across all Trust sites to support the delivery of training to all administrative staff. The Trainer will make a key contribution to providing a comprehensive package of training. The Trainer will take on responsibility for learning new technologies, applications and systems, designing and delivering the resultant training courses, to meet the needs of all users. They will also play a fundamental role in evaluating training.

Main duties of the job

The post holder will support the delivery of training for a wide variety of specialities, systems, and disciplines. Primarily focused on delivering training related to the management of processes within the Trust Patient Administrative System, and other systems and Elective Care processes and procedures linking to the Elective Care Access Policy.

• 1. Design, deliver and evaluate training on a daily basis.
• 2. Have a comprehensive understanding and detailed knowledge of a wide range of systems. This must be sufficiently comprehensive to be able to deliver training in a range of modules and applications.
• 3. Undertake testing of new or developmental systems and equipment, making recommendations regarding modifications to ensure that it is fit for purpose; this could be both hardware and software (application).
• 4. Receive, assess, and respond to user queries, providing problem-solving support and follow-up training, if appropriate.
• 5. Work closely with others in designing, planning, and delivering refresher training for staff with the key aims of: - improving the quality, timeliness and completeness of data collected, enhancing the appreciation of the importance and benefits of accurately recording data.
• 6. Ensure that all data regarding delegates, training timetable, accommodation, etc., is supplied in a timely and complete manner, which supports the updating of the Training database.
• 7. Evaluate and monitor training, refresher, and awareness courses, delivered within the remit of the post, including competence monitoring.
• 8. Actively support and contribute to the development and delivery of workshops, presentations, awareness sessions, etc. to promote best practice and demonstrate the scope of the training service provision.
• 9. Produce regular statistical and activity reports, which assist in monitoring the training service provided and its impact on data quality programmes.
• 10. Assist with relevant Training Needs Analysis and designing training methodologies in response to operational requirements.
• 11. Ensure that all master copies of training documentation are updated on a regular basis, in line with operational and system changes. Periodically review and assess training materials and methods, to ensure best practice and a high-quality service is maintained.
• 12. Foster a positive approach to change management and offer ongoing support and 'handholding' to staff involved.

The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working. The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.

Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £25,70 (standard disclosure) or £46,70 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa. This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation. All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action. As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence. If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Our statement on modern slavery We have zero tolerance of slavery and human trafficking and are committed to maintaining and improving systems, processes and policies to avoid complicity in human rights violation and to prevent slavery and human trafficking in our supply chain. The Trust policies, procedures, governance and legal arrangements are robust, ensuring that proper checks and due diligence are applied in employment procedures to ensure compliance with this legislation. We also conform to the NHS employment check standards within our workforce recruitment and selection practices. This strategic approach incorporates analysis of the Trust's supply chains and its partners to assess risk exposure and management on modern slavery.

Please note: new entrants to the NHS will commence on the first pay point of the relevant band.

• Degree or equivalent
• ECDL or equivalent, Experience within a training service. In addition must have an understanding of the operation of systems within an NHS settings
• Experience of introducing new systems / systems changes
• Experience in the design and delivery of training courses and documentation
• Experience of problem solving and offering support to users in respect of healthcare systems software
• Experience of developing training packages to meet client and training provision requirements
• Experience of systems acceptance testing procedures and evaluation of system output requirements, An awareness of delegates with diverse needs and be able to ensure inclusion, Proven communication skills, both written and verbal
• Ability to communicate complex topics to trainees of all levels in clear language
• Ability to present to large numbers of people
• Ability to work within a team
• Good motivational and organisational skills. Able to get the best from people and lead by example
• Ability to use initiative and judgment to resolve problems and complex situations
• Ability to meet deadlines, prioritise work and take a flexible approach to time management
• Ability to undertake regular periods of concentration and multi task

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities. We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West. We operate from five hospital sites: Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Heart and Chest Hospital provide specialist services in cardiothoracic surgery, cardiology and respiratory medicine, both in the hospital and out in the community. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.