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Lincolnshire Community Health Services NHS Trust; Bourne (MA); On-site; USD 32,000 - 45,000; Full time

Job summary

Lincolnshire Community Health Services NHS Trust is seeking a Digital Coach to provide digital support to patients, staff and citizens to ensure access to healthcare online. The role includes onboarding the virtual ward team and helping patients use remote monitoring devices.

You will travel across the county; access to travel is mandatory. The Digital Health team delivers a range of digital services to support direct care across Lincolnshire.

Qualifications

• Experience providing digital support to patients or staff.
• Ability to onboard users to new digital health systems.
• Experience training patients on remote monitoring devices.
• Willingness to travel county-wide.
• Knowledge of IT systems and data protection.

Responsibilities

• Provide digital support ahead of virtual programmes.
• Lead onboarding for the virtual ward.
• Train patients on remote monitoring devices.
• Attend patient homes and various bases county-wide.
• Maintain accurate documentation in electronic records.
• Attend mandatory training and development opportunities.
• Record patient information in the medical record on SystmONE.

Skills

Digital support

Onboarding

Training patients

Travel county-wide

Data entry

Tools

SystmOne

Job description

Digital Coach | Lincolnshire Community Health Services NHS Trust

Company: Lincolnshire Community Health Services NHS Trust

This role is to provide digital support to both patients, staff and the citizens of Lincolnshire to ensure no one is excluded from accessing their healthcare online.

The digital coach team will provide the onboarding service for our virtual ward team. Supporting patients gain the confidence to utilise remote monitoring devices.

The Digital Health team for Lincolnshire Community Health Services provides a range of digital services to support the delivery of high quality direct care to patients across Lincolnshire in a variety of settings and for a wide range of needs.

This role will be expected to travel across the county therefore access to travel is mandatory.

The main duties of the role are;

• To provide digital support to both patients and staff; ahead of virtual programmes, on new systems and also to our system wide colleagues.
• Provide digital support to patients and play a key role in the virtual ward onboarding process.
• Provide training to patients on the remote monitoring devices
• To hold digital drop ins for Lincolnshire Citizens
• To attend patients home addresses and other bases county wide to provide digital support to patients and staff.
• To have a clear understanding of a number of IT systems and become a trust champion for the different systems.

Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagementin the 2021 NHS National Staff Survey.

At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS’ workforce.

LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.

We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an ‘earn while you learn’ apprenticeship programme. Visit our Learning and Development page to find out morehttps://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev

To record patient information on their medical record on systmone.

Maintain legible, accurate and contemporaneous documentation in the appropriate electronic record system.

Provide administrative support to the team when necessary.

Demonstrate an understanding of the basic requirements for health and wellbeing.

To demonstrate a understanding of the effects of disability and the ageing process on health.

To assist patients to meet their planned goals.

Participate in staff development review (SDR) and develop own personal skills to reflect the needs of the service.

Attend all mandatory training and any further training as identified by senior staff.

Take advantage of and actively participate in learning opportunities through supervision, performance review and staff meetings.

Undertake data collection which contributes to research and audit as required.

Ability to input information into data systems when required.

Maintain patient confidentiality and work within the confines of data protection ensuring all patient information is stored appropriately.

To take reasonable care for own health and safety and for the health and safety of others by work activity, to ensure that all relevant policies and practices relating to health and safety are observed and to co-operate with management in meeting health and safety requirements.

To undertake any other relevant duties which may be considered necessary from time to time and which are applicable to the grade of the post.

This advert closes on Thursday 15 Oct 2026