Digital Support Operations Specialist

Stifel; St. Louis (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision care

401k

Wellness initiatives

Paid time off

Job summary

Stifel is seeking a Digital Support Associate to help drive client-facing platform support. You will work under supervision, learn department processes, and assist with training materials while ensuring quality service.

Collaboration with IT Product Support and branch personnel is required to uphold service standards. The role focuses on phone-based support, issue identification, and timely communication with leadership, as well as maintaining detailed records and escalating where needed to

Qualifications

• High School diploma required and Bachelor degree preferred.
• 0-2 years professional business-related experience expected.
• Proficiency with Microsoft Office and common web browsers.

Responsibilities

• Provide phone support with high level of customer service.
• Troubleshoot and escalate issues with client-facing applications and document tickets.
• Maintain records of caller interactions and ensure timely follow-up with users.

Skills

Phone support

Customer service

Multitasking

Time management

Active listening

Communication

Collaboration

Documentation

Problem solving

Education

High School diploma

Bachelor's degree or relevant experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Web browsers (Edge/Chrome/Safari)

Thomson One knowledge

Job description

Stifel is seeking a Digital Support Associate to help drive client-facing platform support. You will work under supervision, learn department processes, and assist with training materials while ensuring quality service.

Collaboration with IT Product Support and branch personnel is required to uphold service standards. The role focuses on phone-based support, issue identification, and timely communication with leadership, as well as maintaining detailed records and escalating where needed to