Digital Support Operations Associate - Client Banking

Stifel Financial Corp.; Missouri; On-site; USD 42,000 - 66,000; Full time

Job summary

Stifel is seeking an Operations Associate-Digital Support in Missouri to assist with client-facing platforms, including digital banking products. You will troubleshoot, train, and partner with IT Product Support, bank associates, and branch staff to deliver excellent service.

This compressed schedule position works 4 days/10 hours, with duties spanning troubleshooting, recordings of interactions, and proactive communication to resolve issues quickly.

Qualifications

• Bachelor's degree or relevant experience.
• 0+ years of professional business-related experience.

Responsibilities

• Provide phone support with high level of customer service.
• Manage incoming calls and keep detailed client interaction records.
• Troubleshoot issues related to client-facing applications and digital banking products.
• Deliver timely updates on issue progression and collaborate across teams.

Skills

Phone support

Customer service

Troubleshooting

Communication

Multitasking

Learning platforms

Education

Bachelor's degree

0+ years experience

Tools

Microsoft Outlook

Microsoft Office

Browsers (Edge/Chrome/Safari)

Thomson One

BETA

Premier/Navigator

Job description

Stifel is seeking an Operations Associate-Digital Support in Missouri to assist with client-facing platforms, including digital banking products. You will troubleshoot, train, and partner with IT Product Support, bank associates, and branch staff to deliver excellent service.

This compressed schedule position works 4 days/10 hours, with duties spanning troubleshooting, recordings of interactions, and proactive communication to resolve issues quickly.