Digital Banking Support Operations Associate

Stifel Financial Corp.; St. Louis (MO); On-site; USD 48,000 - 68,000; Full time

Job summary

Stifel Financial Corp. in Saint Louis, MO, is seeking an Operations Associate-Digital Support to drive results for digital client applications and digital banking products.

You will learn digital support functions, troubleshoot issues, provide training support, and collaborate with IT Product Support, branch offices, and bank teams to deliver exceptional client service. This compressed schedule position requires outstanding communication, multitasking, and the ability to work with minimal

Qualifications

• Minimum Required: Bachelor’s degree or relevant experience.
• Minimum Required: 0+ years of professional business-related experience.
• Strong written and verbal communication skills.

Responsibilities

• Provide phone support with a high level of customer service.
• Manage incoming calls and maintain detailed records of client interactions.
• Troubleshoot and diagnose issues related to client-facing applications and digital banking products.
• Develop effective communication with clients, branch personnel, bank associates, and internal teams.
• Identify issues and upscale appropriately.
• Provide timely updates on issue progression.
• Collaborate across teams and departments.

Skills

Phone support

Customer service

Communication

Multitasking

Digital platforms

Cross-functional collaboration

Education

Bachelor's degree or relevant experience

Tools

Outlook

Microsoft Office

Web browsers

Thomson One

BETA

Premier/Navigator

Job description

Stifel Financial Corp. in Saint Louis, MO, is seeking an Operations Associate-Digital Support to drive results for digital client applications and digital banking products.

You will learn digital support functions, troubleshoot issues, provide training support, and collaborate with IT Product Support, branch offices, and bank teams to deliver exceptional client service. This compressed schedule position requires outstanding communication, multitasking, and the ability to work with minimal