Operations Support & Client Services Associate

Stifel; St. Louis (MO); On-site; USD 38,000 - 54,000; Full time

Job summary

Stifel is seeking a Support Associate to aid in driving departmental results for ongoing support of Stifel's branch offices. You will gain understanding of department subject matter including application support and training, and collaborate with team members, branch staff and clients to deliver high level customer service under supervision.

The role emphasizes following established procedures, handling large volumes of calls with professionalism, and maintaining accurate records while expanding

Qualifications

• High School Diploma required.
• Bachelor’s degree preferred.
• 0-2 years' professional business related experience.

Responsibilities

• Assist in driving departmental results for ongoing support of branch offices.
• Collaborate with team, branch personnel and clients to provide high level customer service.
• Gain understanding of department subject matter including application support and training.
• Follow established procedures.

Skills

Phone support

Customer service

Communication

Teamwork

Call management

Written & verbal communication

Education

High School Diploma

Bachelor’s degree

Tools

Microsoft Outlook

Microsoft Office Suite

Salesforce

Thomson One

Job description

Stifel is seeking a Support Associate to aid in driving departmental results for ongoing support of Stifel's branch offices. You will gain understanding of department subject matter including application support and training, and collaborate with team members, branch staff and clients to deliver high level customer service under supervision.

The role emphasizes following established procedures, handling large volumes of calls with professionalism, and maintaining accurate records while expanding