Client-Facing Digital Support Specialist

Stifel Financial Corp.; St. Louis (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental & vision care

401k

Wellness initiatives

Life insurance

Paid time off

Job summary

Stifel Financial Corp. is seeking a Digital Support Associate to drive ongoing support for our Client Facing Platforms. You will gain a solid understanding of the department materials, assist with training content, and perform level 2 troubleshooting under supervision.

This role requires teamwork with IT Product Support and branch office personnel to deliver high-quality customer service. You will manage calls, track interactions, and escalate issues when necessary while following established

Qualifications

• Minimum Required: High School diploma required.
• Preferred: Bachelor's degree or relevant career experience.
• Minimum Required: 0-2 years' professional business related experience.

Responsibilities

• Provide phone support with a high level of customer service.
• Identify potential problems or issues and escalate to department leadership if necessary.
• Develops effective communication skills with clients, Stifel Branch personnel, and within the department.
• Provide timely updates on the progression of job responsibilities to leadership.
• Demonstrates the ability to work collaboratively within a team and with other areas in the firm.
• Manages incoming calls and keeps records of caller interactions.
• Troubleshoots and diagnoses issues related to Stifel's Client Facing Applications, including gathering all relevant information from the caller, working with team members to apply known troubleshooting techniques, opening detailed support tickets when troubleshooting fails, and following up with users once the issue is resolved.
• Handles escalated calls and emails from tier 1 support.

Skills

Phone support

Customer service

Communication

Multitasking

Time management

Learning

Teamwork

Issue diagnosis

Education

High School diploma

Bachelor's degree or relevant experience

Tools

Outlook

Word

Excel

Microsoft Office

Thomson One

Job description

Stifel Financial Corp. is seeking a Digital Support Associate to drive ongoing support for our Client Facing Platforms. You will gain a solid understanding of the department materials, assist with training content, and perform level 2 troubleshooting under supervision.

This role requires teamwork with IT Product Support and branch office personnel to deliver high-quality customer service. You will manage calls, track interactions, and escalate issues when necessary while following established