Digital Support Analyst

Integrated Resources Inc.; Englewood Cliffs (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading staffing firm is seeking a Client Ops Specialist to enhance media content distribution across platforms. The role demands excellent communication, organizational skills, and project management experience, along with the flexibility to work various shifts. You will manage client engagement, oversee digital supply chain processes, and ensure high-quality content delivery.

Qualifications

• Minimum 2 years’ experience in technology or media industry.
• Proven project management with cross-functional teams.
• Experience with video distribution in TV Broadcast environment.

Responsibilities

• Manage brand/client engagement and publication of content.
• Lead operational rigor across digital supply chain.
• Quality control of associated metadata fields.

Skills

Written communication

Oral communication

Interpersonal skills

Project management

Technical skills

Analytical skills

Education

Bachelor’s degree in Broadcast Technologies, Mass Communications, Engineering

Job description

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-state area's most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy, and Nursing.

Job Description

Qualifications:

The Client Ops Specialist will work closely with various internal and external digital media groups, the 24x7 support team, the Advanced Media Products team, and Engineering to ensure the accurate and reliable distribution of content to secondary platforms such as iTunes, Hulu, TVEverywhere, and Set Top Box.

Required Qualifications:

• Minimum 2 years’ experience in a role exhibiting excellent written and oral communication, effective interpersonal skills, and project management.
• Minimum 2 years experience in the technology or media industry, with a proven track record in successful project management with cross-functional teams demonstrating superb planning and organizational skills.
• Experience interacting with clients such as programming, post houses, and producers.
• Candidate must be flexible to work afternoon/night shift and 1-2 day weekends (e.g., Tuesday-Saturday 1p-9p or 2p-10p; Saturdays 11a-7p).

Desired Characteristics

• 1 year+ experience in a role demonstrating strong technical, quantitative, or analytical skills.
• 1 year+ experience working with video distribution in a TV Broadcast environment.
• 2 years+ experience in enabling customer workflows and operations.
• 1 year+ experience working with metadata creation and manipulation.
• Bachelor’s degree in Broadcast Technologies, Mass Communications, Engineering or equivalent experience required.
• Detail-oriented, clear thinking, and adept at multi-tasking.
• Ability to handle multiple tasks and be project-oriented.
• Willingness to work any shift including overnights, swing, or weekends as needed.
• Passion for new media distribution and keeping up to date with emerging platforms and latest technology trends.

Responsibilities:

• Manage brand/client engagement for day-to-day publication of company’s content to secondary distribution platforms.
• Lead operational rigor across the entire digital supply chain from inbound content delivery to client’s facilities to outbound deliveries to multiplatform partners.
• Act as primary point of escalation for programming changes, content issues, content revisions, and special requests.
• Communicate with clients and internal teams on package delivery transfers/issues for all distribution platforms.
• Quality control and proofing of associated metadata fields for XML distribution packages.
• Schedule off-air records for ingest, transcode, and distribution.
• Manage metrics, tracking, and reconciliation of deliveries to all distribution platforms.
• Understand various workflows to escalate issues to the proper clients.
• Generate and maintain standard operating procedures and trainings to ensure success of our 24/7 support team.