Program Operations Coordinator

Mindlance; Englewood (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

A national recruiting company is seeking a Software Operations Support Analyst for a 6+ month engagement in Englewood, NJ. The ideal candidate will have at least 2 years of experience in the technology or media industry, strong project management skills, and excellent communication abilities. Responsibilities include managing client engagement, leading operational processes, and ensuring quality control across digital distribution platforms. This role requires flexibility in working hours, including nights and weekends.

Qualifications

• Minimum 2 years’ experience in a role exhibiting excellent written and oral communications, effective interpersonal skills, and project management.
• Minimum 2 years experience in the technology or media industry with a proven track record in project management.
• Experience interacting with clients such as programming, post houses, and producers.

Responsibilities

• Manage brand/client engagement for day-to-day publication of content to secondary distribution platforms.
• Lead the operational rigor across the entire digital supply chain.
• Act as primary point of escalation for programming changes, content issues, and special requests.

Skills

Excellent written and oral communications

Project management

Interpersonal skills

Education

Bachelor's degree in Broadcast Technologies, Mass Communications, Engineering or equivalent experience

Job description

Mindlance is a national recruiting company which partners with many of the leading employers in the Life Sciences, IT, and Financial Services sectors, feel free to check us out at mindlance.com.

Job Description

Job Title: Software Operations support Analyst

Location: Englewood Cliffs, NJ

DURATION: 6+ Months

Local candidate only.

Global Media Operations Overview

• The Global Media Operations (GMO) team provides order management and workflow tools and services to organizations throughout USA Network, SyFy, Bravo, Saturday Night Live, Late Night with Jimmy Fallon and local TV stations. As part of the GMO team, Client Operations serves as the liaison various departments in order to fulfill content to all distribution outlets.
• The Client Ops Specialist will work closely with the various internal and external digital media groups, the 24x7 support team, the Advanced Media Products team, and Engineering to ensure the accurate and reliable distribution of content to secondary platforms, such as iTunes, Hulu, TVEverywhere, and Set Top Box.

Responsibilities

• Manage brand/client engagement for day-to-day publication of content to secondary distribution platforms
• Lead the operational rigor across the entire digital supply chain from inbound content delivery to facilities to outbound deliveries to multiplatform partners
• Acting as primary point of escalation for programming changes, content issues, content revisions and special requests
• Creating work orders & maintaining scheduling grids
• Communicating with clients and internal teams on package delivery transfers/issues for all distribution platforms
• Quality control and proofing of associated metadata fields for XML distribution packages
• Scheduling off-air records for ingest, transcode and distribution
• Managing metrics, tracking and reconciliation of deliveries to all distribution platforms
• Understanding of various workflows in order to elevate issues to the proper clients
• Generation and maintenance of standard operating procedures and trainings to ensure success of our 24/7 support team

Required Qualifications

• Minimum 2 years’ experience in a role exhibiting excellent written and oral communications, effective interpersonal skills, and project management
• Minimum 2 year experience in the technology or media industry, with a proven track record in successful project management with cross-functional teams demonstrating superb planning and organizational skills
• Experience interacting with clients, such as programming, post houses and producers

Desired Characteristics

• 1 year+ experience in a role demonstrating strong technical, quantitative, or analytical skills
• 1 year+ experience working with video distribution in a TV Broadcast environment
• 2 years+ experience in enabling customer workflows and operations
• 1 year+ experience working with metadata creation and manipulation
• Bachelor s degree in Broadcast Technologies, Mass Communications, Engineering or equivalent experience required
• Detail-oriented, clear thinking and adept at multi-tasking
• Ability to handle multiple tasks and be project oriented
• Must be willing and able to work on any shift including, overnights, swing, or weekend as needed
• Experience in multiplatform digital content distribution (e.g. Broadband, iTunes, Hulu, etc.)
• Passion for new media distribution and keeping up to date with emerging platforms and the latest technology trends

Additional Information

This is an urgent requirement with one of Media client and the hiring manager is actively looking for the candidates. If you are interested and available for this opportunity please respond to this job posting or else you can reach me on 732-201-8857.

Thanks & Regards,