Video Technician

Integrated Resources Inc.; San Jose (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Integrated Resources Inc. is seeking personnel for overnight technical tasks in an Operations Center. Responsibilities include monitoring media feeds and troubleshooting issues while providing excellent service. Experience in the media industry is a plus, and candidates should be flexible in their working hours.

Qualifications

• Experience in media/content industry is a plus.
• Ability to work various shifts including weekends and evenings.

Responsibilities

• Monitor video feeds and check VOD playback.
• Track incidents and communicate ticket status.
• Troubleshoot and escalate issues as needed.

Skills

Attention to detail

Organization

Communication

Education

College student or graduate

Tools

Windows

Mac

Job description

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

Seeking personnel to perform various overnight technical tasks in an Operations Center environment including tracking incidents, troubleshooting and communicating ticket status.

Candidate should have some understanding of content and programming rights whether video, music, games or books. Candidate will monitor video feeds, check VOD playback and metadata, update via ticket system any issues that arise and possibly escalating to on-call teams. Should have the ability to follow instructions on how to provide basic troubleshooting and/or triage systemic issues. Strong attention to detail, organization and communication is important as well as the ability to work weekends, evenings and various shifts.

Experience working in content or media industry such as Google Play, iTunes, Amazon or traditional broadcast is beneficial. Working in fast-paced environments where issues need to be addressed quickly and reported immediately is also very important.

Qualifications

College student and/or graduate is preferable but not mandatory

- Experience with Windows or Mac based computers

- Exposure to a broad range of televised programming including broadcast, cable, advertisements and infomercials is a daily duty.

- Ability to work various hours as well as weekends, evenings and holidays is expected.