Digital Skills Specialist - Campus

Goodwill-North-Central-Texas-1; Fort Worth (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Life Insurance

Paid Time Off

Voluntary medical, dental, vision, STD

401(k)

Job summary

Goodwill North Central Texas is seeking a Digital Skills Specialist (Trainer) in Fort Worth to assess client needs and deliver training in basic computer use and Microsoft Office.

Responsibilities include maintaining training records, tracking progress, and providing technical guidance. The role may require travel to off-site facilities and supports a busy Digital Skills Lab with ongoing staff collaboration.

Qualifications

• Bachelor’s degree preferred in Business Administration or related field.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong customer service, written and verbal communication, and ability to work independently.

Responsibilities

• Assess and deliver digital training to clients, including basic computer use and Microsoft Office applications.
• Maintain training records, track participation and lab usage, and report on progress.
• Provide technical guidance and troubleshooting support for software and hardware in the Digital Skills Lab.

Skills

Microsoft Office

Customer service

Written and verbal communication

Independent work

Spanish language (bonus)

Disability awareness

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Job Title: Digital Skills Specialist (Trainer)

Locations: Goodwill North Central Texas --- 4005 Campus Drive, Fort Worth, Texas

Salary: Based on experience

Work Hours: Full-time 40 hrs. Schedule is flexible based on training assignments

Benefits: Company paid basic term life, Paid Time Off, voluntary medical, dental, vision, STD, LTD, and 401(k)

General Job Duties: Assess and Deliver Digital Training: Identify individual client digital skill needs and deliver relevant training using best practices in adult education. Facilitate self-paced and instructor-led sessions in areas such as email, basic computer use, Microsoft Word, Excel, and PowerPoint. Aim to train the department’s assigned number of clients each month. Track Progress and Maintain Training Records: Maintain accurate, up-to-date training records for each client. Track participation, completion rates, and regularly report on lab usage and concerns. Provide Technical Support and Guidance: Help with software and hardware issues. Guide clients in navigating digital tools and troubleshoot problems to ensure a smooth learning experience. Maintain Lab Environment and Equipment: Ensure the Digital Skills Lab remains clean, organized, and fully operational. Report any equipment or facility issues to the appropriate departments, such as IT or Maintenance. Stay Current with Trends and Best Practices: Continuously update knowledge of digital tools, workforce technologies, labor market trends, and instructional methods to keep training content relevant and effective. Perform additional duties as needed to support the effective operation of the department, enhance team performance, contribute to program outcomes, and advance the mission of Goodwill North Central Texas.

Skills and Minimum Qualifications: A Bachelor’s degree in Business Administration or a related field preferred. Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Outlook. Must demonstrate strong customer service skills, effective written and verbal communication, and the ability to work independently. Experience working with individuals with disabilities, disadvantages, or other barriers is essential. Ability to speak and write in Spanish is a plus, including supporting instruction and written materials when applicable. Knowledge of social service organizations a plus.

Physical Requirements: Must be able to access file cabinets, office equipment, and other workplace resources as part of their job duties. The position also requires reliable transportation to travel to off-site facilities.

Legal Requirements: Documentation to satisfy I-9, ability to pass drug screen and background check.

Goodwill North Central Texas proudly provides Equal Employment Opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reasonable accommodations are provided for qualified individuals with disabilities.

Travel Required

Yes . Travel to off-site facilities.

Bachelors or better.