NTI Outcomes Support Coordinator

Serve Denton; Fort Worth (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Life insurance

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Job summary

Goodwill North Central Texas seeks an NTI Outcomes Support Coordinator to assess candidate suitability for training programs, secure funding, and manage enrollment workflows. You will coordinate career development activities, maintain employer partnerships, and drive placement within 30 days of program completion.

The role requires a Bachelor’s degree, strong interpersonal skills, and experience in customer service and group facilitation.

Qualifications

• Bachelor’s degree required.
• One year of direct customer service and group facilitation experience.
• Able to work independently and as part of a team.
• Excellent interpersonal and communication skills.
• Proficient in MS Word and Excel; familiarity with Internet and MS Outlook.

Responsibilities

• Assess prospects’ suitability for training programs and secure funding.
• Manage waiting lists and meet enrollment goals.
• Develop employer database and referrals; coordinate career placement for graduates.
• Coordinate resume preparation, interviewing techniques, and job search sessions.
• Maintain data in CaseWorthy and generate reports; document all activities.

Skills

Interpersonal skills

Customer service

Group facilitation

Communication

Education

Bachelor's degree or higher

Tools

MS Word

Excel

Microsoft Outlook

Internet

Job description

Job Title: NTI Outcomes Support Coordinator

Location: Goodwill North Central Texas --- 4005 Campus Drive, Fort Worth, Texas

Salary: Based on Experience

Work Hours: Full Time (40 Hours/Week). Typical schedule of Monday through Friday, 8 am start time

Benefits: Company paid basic term life, Paid Time Off, voluntary medical, dental, vision, STD, LTD, and 401(k)

General Job Duties: Responsible for assessing prospect’s suitability for training programs, completing required documentation, securing funding, managing waiting lists for each program, and fully packing prospects to meet monthly program enrollment goals. Responsible for developing and maintaining employer database and employment referrals for graduating students; getting clients ready for employment; helping clients overcome barriers by working with students and graduates to obtain in-field career placement within 30 days of program completion; coordinating and conducting scheduled resume preparation, interviewing techniques, job search/research, and other career development sessions in the classroom; tracking and documenting employer and graduate activities throughout the hiring process; conducting routine follow-up with employers and graduates to assess the effectiveness of candidate matching; and obtaining new employer contacts in person or by telephone. Assist with preparation of and attend Orientation, Graduation, Program Advisory Committee Meetings and Special Events (i.e., Job Fairs and Student Appreciation days); and obtaining student and graduate success stories; maintain data in a timely manner – including enrollments, placement, and account maintenance in CaseWorthy; document all activities for clients and all referral channels within 24 hours of an event occurring; maintain an up-to-date partnership/jobs log and recruitment events; and create frequent statistical and narrative reports. Attend and/or complete necessary training as required by the Texas Workforce Commission. Other duties as assigned.

Skills/Qualifications: Bachelor’s degree required. The incumbent should possess excellent interpersonal skills and be able to build rapport with others. One year of direct customer service and group facilitation experience required. Someone that is self-disciplined and capable of working both independently and as a team. Experienced with computer applications such as MS Word and Excel. Familiarity with Internet and Microsoft Outlook (e-mail). Good math, spelling, and grammar. Clear oral and written communication skills and attention to detail. Strong experience in office procedures and use of normal office machines.

Physical Requirements: Office environment, mobile, and ability to sit for extended periods of time. Must have reliable transportation. This position requires the incumbent to have communication capabilities, via cell phone and/or Smartphone technology.

Legal Requirements: Documentation to satisfy I-9 requirements and ability to pass drug screen and background check. And meet staff qualifications.

Goodwill North Central Texas proudly provides Equal Employment Opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reasonable accommodations are provided for qualified individuals with disabilities.

Qualifications

Education

Required

Bachelors or better.

Experience

Required

1 year:

Direct customer service and group facilitation experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.