Digital Skills Specialist - Campus

Serve Denton; Fort Worth (TX); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Life Insurance

Paid Time Off

Voluntary medical, dental, vision

401(k)

Résumé du poste

Goodwill North Central Texas is seeking a Digital Skills Specialist (Trainer) to assess client needs and deliver digital training in Fort Worth, TX. You will conduct self-paced and instructor-led sessions covering email, basic computer use, Word, Excel, and PowerPoint, and maintain training records.

The role requires a Bachelor's degree, proficiency in Microsoft Office, strong customer service, and the ability to work independently.

Qualifications

• Bachelor's degree in Business Administration or related field preferred.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong customer service and communication skills; ability to work independently.

Responsabilités

• Assess and deliver digital training to meet client needs using adult education best practices.
• Facilitate self-paced and instructor-led sessions on email, computer basics, Word, Excel and PowerPoint.
• Maintain training records and track participation, completion rates, and lab usage.
• Provide technical support and guidance; troubleshoot software/hardware issues as needed.

Connaissances

Customer service

Written communication

Verbal communication

Independent work

Spanish (bonus)

Formation

Bachelor's degree in Business Administration

Outils

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Description du poste

Job Title: Digital Skills Specialist (Trainer)

Locations: Goodwill North Central Texas --- 4005 Campus Drive, Fort Worth, Texas

Salary: Based on experience

Work Hours: Full-time 40 hrs. Schedule is flexible based on training assignments

Benefits: Company paid basic term life, Paid Time Off, voluntary medical, dental, vision, STD, LTD, and 401(k)

General Job Duties: Assess and Deliver Digital Training: Identify individual client digital skill needs and deliver relevant training using best practices in adult education. Facilitate self-paced and instructor-led sessions in areas such as email, basic computer use, Microsoft Word, Excel, and PowerPoint. Aim to train the department’s assigned number of clients each month. Track Progress and Maintain Training Records: Maintain accurate, up-to-date training records for each client. Track participation, completion rates, and regularly report on lab usage and concerns. Provide Technical Support and Guidance: Help with software and hardware issues. Guide clients in navigating digital tools and troubleshoot problems to ensure a smooth learning experience. Maintain Lab Environment and Equipment: Ensure the Digital Skills Lab remains clean, organized, and fully operational. Report any equipment or facility issues to the appropriate departments, such as IT or Maintenance. Stay Current with Trends and Best Practices: Continuously update knowledge of digital tools, workforce technologies, labor market trends, and instructional methods to keep training content relevant and effective. Perform additional duties as needed to support the effective operation of the department, enhance team performance, contribute to program outcomes, and advance the mission of Goodwill North Central Texas.

Skills and Minimum Qualifications: A Bachelor’s degree in Business Administration or a related field preferred. Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Outlook. Must demonstrate strong customer service skills, effective written and verbal communication, and the ability to work independently. Experience working with individuals with disabilities, disadvantages, or other barriers is essential. Ability to speak and write in Spanish is a plus, including supporting instruction and written materials when applicable. Knowledge of social service organizations a plus.

Physical Requirements: Must be able to access file cabinets, office equipment, and other workplace resources as part of their job duties. The position also requires reliable transportation to travel to off-site facilities.

Legal Requirements: Documentation to satisfy I-9, ability to pass drug screen and background check.

Goodwill North Central Texas proudly provides Equal Employment Opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reasonable accommodations are provided for qualified individuals with disabilities.

***For a full listing of job opportunities, please visit www.goodwillnorthcentraltexas.org***

Travel Required

Yes . Travel to off-site facilities.

Preferred

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.