Digital Services End User Technology Services Internship Summer 2027

spectrumhealth; Grand Rapids (MI); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Corewell Health Place - Grand Rapids is offering a full-time 14-week hybrid summer internship in End User Technology Services. This program provides exposure to multiple portfolios, including asset stewardship and Epic technology support, with a blend of technical and non-technical experiences.

As an intern, you will work under supervision to support client, clinical, and medical technologies, participate in process improvements, and gain insight into how technology enables a large health care

Qualifications

• High School Diploma or equivalent.
• Junior or Sophomore standing and not graduating before May 2028.
• Demonstration of excellent customer service.
• Strong analytical, communication, collaboration, and organizational skills.
• Experience with project management.
• Familiarity with ServiceNow, Microsoft Office 365 (Teams, Outlook & Sharepoint) and Jira.

Responsibilities

• Under direct supervision and guidance of a Technical Analyst, may work with care providers, end-users and DS teams to assist in the support of client, clinical, and medical technologies, and their systems.
• May assist with device, application, and workflow analysis; process improvement; communication/education; requirements definition; navigation; recommendations; installation; replacement; and problem resolution.
• Assists in the documentation of workflows, problems, resolutions and DS procedures.
• Helps with problem resolution and is learning how to employ event correlation/log analysis, failure analysis/reporting, root cause analysis and risk assessment.
• May participate in process improvement efforts, projects, testing and evaluation of new clinical systems, and implementation of prototypes.

Skills

Customer service

Analytical skills

Communication

Collaboration

Organizational skills

Project management

Education

High School Diploma or equivalent

Tools

ServiceNow

Microsoft Office 365

Teams

Outlook

Sharepoint

Jira

Job description

This is a full time (40 hours/week), 14-week hybrid summer internship that will occur during one of the below time frames:

May 3 - August 13, 2027

May 10 - August 20, 2027

Open to hiring candidates that reside anywhere near our corporate office in Grand Rapids.

Job Summary

The End User Technology Services team is divided into the following portfolios: Asset Stewardship Defines enterprise technology standards and guidelines Maintain inventory of all end user technology Lifecycle refresh of technology Epic Technology Support

As an intern in End User Technology, you will get the opportunity to work in the different portfolios and explore both the technical and non-technical side of tech. You'll also get exposure to all areas of the business to really understand how technology is used in a large health care organization.

Essential Functions

Under direct supervision and guidance of a Technical Analyst, may work with a variety of care providers, end-users and DS teams to assist in the support of client, clinical, and medical technologies, and their systems. May assist with device, application, and workflow analysis; process improvement; communication/education; requirements definition; navigation; recommendations; installation; replacement; and problem resolution.

Assists in the documentation of workflows, problems, resolutions and DS procedures.

Helps with problem resolution and is learning how to employ event correlation/log analysis, failure analysis/reporting, root cause analysis and risk assessment.

May participate in process improvement efforts, projects, testing and evaluation of new clinical systems, and implementation of prototypes.

Qualifications

Required

• High School Diploma or equivalent
• We are looking for students who have Junior or Sophomore standing and do not anticipate graduating before May 2028

Preferred

• Demonstration of excellent customer service
• Strong analytical, communication, collaboration, and organizational skills
• Experience with project management
• Familiarity with ServiceNow, Microsoft Office 365 (Teams, Outlook & Sharepoint) and Jira

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name

Intern Program - Corporate

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultu