Digital Services End User Technology Services Internship Summer 2027

Spectrum Health; Grand Rapids (MI); Hybrid; USD 28.000 - 34.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits

On-demand pay (Payactiv)

Discounts directory

Identity theft protection

Retirement plans with company match

Zusammenfassung

Corewell Health in Grand Rapids offers a full-time 14-week hybrid summer internship in End User Technology. Sessions run May 3–Aug 13 or May 10–Aug 20, 2027, with elevation through multiple portfolios and exposure to care providers and DS teams.

You will gain hands-on experience supporting client and clinical technologies, documenting workflows, and contributing to process improvements while learning event analysis and risk assessment in a large health system.

Qualifikationen

• High school diploma or equivalent required.
• Current students should be juniors or sophomores not graduating before May 2028.
• Preferred: demonstrated excellent customer service.
• Strong analytical, communication, collaboration and organizational skills.
• Experience with project management.
• Familiarity with ServiceNow, Microsoft 365 (Teams, Outlook & SharePoint) and Jira.

Aufgaben

• Support client, clinical and medical technologies under supervision.
• Assist in device, application and workflow analysis; process improvement; education.
• Document workflows, problems, resolutions and procedures.
• Contribute to event correlation/log analysis, root cause analysis and risk assessment.
• Participate in process improvement projects and evaluation of new clinical systems.

Kenntnisse

Customer service

Analytical skills

Communication skills

Collaboration

Organizational skills

Project management

Ausbildung

High School Diploma or equivalent

Junior or Sophomore standing (not graduating before May 2028)

Tools

ServiceNow

Microsoft 365 (Teams, Outlook, SharePoint)

Jira

Jobbeschreibung

This is a full time (40 hours/week), 14-week hybrid summer internship that will occur during one of the below time frames: May 3 - August 13, 2027 May 10 - August 20, 2027

Open to hiring candidates that reside anywhere near our corporate office in Grand Rapids.

Job Summary

The End User Technology Services team is divided into the following portfolios: Asset Stewardship Defines enterprise technology standards and guidelines Maintain inventory of all end user technology Lifecycle refresh of technology Epic Technology Support

As an intern in End User Technology, you will get the opportunity to work in the different portfolios and explore both the technical and non-technical side of tech. You’ll also get exposure to all areas of the business to really understand how technology is used in a large health care organization.

Essential Functions

Under direct supervision and guidance of a Technical Analyst, may work with a variety of care providers, end-users and DS teams to assist in the support of client, clinical, and medical technologies, and their systems.

May assist with device, application, and workflow analysis; process improvement; communication/education; requirements definition; navigation; recommendations; installation; replacement; and problem resolution.

Assists in the documentation of workflows, problems, resolutions and DS procedures.

Helps with problem resolution and is learning how to employ event correlation/log analysis, failure analysis/reporting, root cause analysis and risk assessment.

May participate in process improvement efforts, projects, testing and evaluation of new clinical systems, and implementation of prototypes.

Qualifications

Required High School Diploma or equivalent

We are looking for students who have Junior or Sophomore standing and do not anticipate graduating before May 2028

Preferred Demonstration of excellent customer service

Strong analytical, communication, collaboration, and organizational skills

Experience with project management

Familiarity with ServiceNow, Microsoft Office 365 (Teams, Outlook & Sharepoint) and Jira

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Benefits

Comprehensive benefits package to meet your financial, health, and work/life balance goals.

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance

Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status

Location and Working Hours

Primary Location SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids Department Name Intern Program - Corporate Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8:00 a.m. to 5:00 p.m. Days Worked Monday to Friday Weekend Frequency N/A

Eligibility and Workplace Policies

We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization.

As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

We invite those that share in our commitment to join our team.

Support & Contact

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.