Technical Analyst Associate

Spectrum Health; Grand Rapids (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

On-demand pay

Discount directory

Identity theft protection

Retirement options with match

Job summary

Corewell Health places a focus on providing basic level technical support for non-hospital campuses around Grand Rapids, with primary location at Corewell Health Place. The role involves travel to locations in the greater Grand Rapids area to assist clinical and administrative teams with endpoint devices, software configurations and security practices.

The position emphasizes novice-to-intermediate proficiency in systems analysis, patient data systems, and network basics, with opportunities to

Qualifications

• Associate's Degree /Technical school or equivalent.
• Preferred Bachelor's Degree or equivalent.
• At least 2 years of relevant experience in the field.
• Experience supporting client, clinical and medical technologies and systems.

Responsibilities

• Provide basic level support to healthcare community in a complex technical environment.
• Serve as escalation point and support tasks in a multi-department setting.
• Communicate effectively, both orally and in writing, with non-technical personnel.

Skills

Systems analysis

Networking basics

Technical knowledge

Communication

Education

Associate's Degree/Technical school

Bachelor's degree preferred

Job description

This role will provide technical support for non-hospital campuses around Grand Rapids. While the primary location is listed at Corewell Health Place, this person will be expected to travel to locations in the greater Grand Rapids area.

Job Summary

Working as part of a team under consistent supervision, provides basic level support to members of the healthcare community in a complex technical and process environment with a focus on utilizing systems analysis, requirements analysis, project management, technical knowledge, problem solving, organizing and communication skills at a basic or novice level.

Essential Functions

• Novice level skills in systems analysis techniques and processes.
• Novice (Limited) knowledge of corporate and clinical software setup and configuration as used by associated customer base.
• Fundamental knowledge of corporate usage standards/policies related to end user devices/technology.
• Technical and functional understanding of corporate standard client devices for purpose of deployment, support and customer education at a Novice level.
• Fundamental knowledge of computer security procedures and protocol.
• Novice/Limited experience with common micro-computer operating systems.
• Understanding of network infrastructure and protocols at a novice (limited) skill level.
• Dynamic knowledge of current technological developments/trends in area of healthcare with the ability to evaluate emerging technologies and identify their potential impact within the existing environment at a Novice level.
• Novice level ability to identify technical specifications to meet customer needs including operating systems, network protocols, application configuration.
• Ability to analyze complex problems and provide solutions using technology and/or process at the novice (limited) skill level.
• Limited experience in project management, planning, organizing, and adapting within a multi-department, multi-tasking environment.
• Limited/Novice interpersonal skills, flexibility, and customer service orientation.
• Practical (intermediate) ability to communicate effectively, both orally and in writing.
• Practical (intermediate) ability to communicate technical information to non-technical personnel.
• Serve as escalation point for peer resources, support tasks, project tasks in support of team and organizational goals at a Fundamental level.

Qualifications

• Associate's Degree /Technical school or equivalent
• Preferred Bachelor's Degree or equivalent
• At least 2 years of relevant experience in the field
• Experience supporting client, clinical and medical technologies and systems.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• Learn more here.
• On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.
• Eligibility for benefits is determined by employment type and status.

Primary Location SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name Technical Field Services CHWCC and CHWMG

Corporate Employment Type Full time

Shift Day (United States of America)

Weekly Scheduled Hours 40

Hours of Work 8:00 a.m. to 5:00 p.m.

Days Worked Monday to Friday

Weekend Frequency Variable weekends

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization.

As a health system, we advocate for equity as we care for our patients, our communities, and each other.

From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people - including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities - and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.