Digital Services Analytics Lead - Service Management

State of Louisiana; Baton Rouge (LA); On-site; USD 65,000 - 100,000; Full time

Job summary

State of Louisiana’s Department of Children and Family Services seeks a Business Analytics Specialist (Digital Services - Service Management) to lead enterprise initiatives, manage complex stakeholder relationships, and ensure compliance with state and federal laws. The role supports technology oversight and service delivery across the department.

The ideal candidate will have significant public-sector project management experience, strong analytical skills, and the ability to coordinate

Qualifications

• Lead large-scale initiatives within a government/public-sector context.
• Navigate complex stakeholder environments and ensure compliance with laws and regulations.
• Collaborate with teams to gather requirements and manage service delivery.
• Support continuous improvement and data-driven decision making.

Responsibilities

• Tracks allocation of technology resources and maintains asset records.
• Audits data and access controls ensuring policy compliance.
• Participates in daily stand-ups and coordinates with teams and stakeholders.
• Evaluates processes to identify inefficiencies and drive improvements.
• Advises program management on performance and corrective actions.
• Performs special projects as assigned.

Skills

Stakeholder management

Public sector experience

Project governance

Data tracking

Education

Bachelor's degree

Advanced degree

Job description

State of Louisiana’s Department of Children and Family Services seeks a Business Analytics Specialist (Digital Services - Service Management) to lead enterprise initiatives, manage complex stakeholder relationships, and ensure compliance with state and federal laws. The role supports technology oversight and service delivery across the department.

The ideal candidate will have significant public-sector project management experience, strong analytical skills, and the ability to coordinate