Digital Rental Experience Lead

Wagner Equipment; Aurora (CO); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

PTO Plan

Medical, dental, and vision insurance

Life and AD&D Insurance

401K company contribution up to 7%

Tuition Reimbursement

Employee Assistance Program

CEFCU – payroll deductions, savings,账户

Supplemental life Insurance, Critical-

Job summary

Wagner Equipment Co. is seeking a Rental Digital Coordinator to support rental operations and digital initiatives. The role involves managing the Cat Rental Portal, performing demos, setups, and training for customers, and coordinating internal portal access and support.

The position requires strong data entry, communication, and organizational skills, with 1+ years of customer service and clerical experience. Strong collaboration with teams and a customer-centric approach are essential.

Qualifications

• High School Diploma or GED required.
• College degree preferred.
• Courses in computers, business, and office administration preferred.
• 1 year experience, preferably in a heavy equipment environment, involving customer service responsibilities.
• 1+ years administrative/clerical experience.
• 1+ years customer service experience.

Responsibilities

• Manages the Cat Rental Portal daily ensuring all requests are routed and processed within the goal.
• Performs customer portal demo, setup, training and onboarding functions.
• Support internal setup and support related to portal access and training.
• Manages online chat functions for rental including portal and rental requests.
• Inputs lost-sales rental data into IRental.
• Uses IRental to input reservations, write rental agreements, process exchanges, write pick-up tickets, close rental invoices, input data into the shipping and receiving screens, and process equipment transfers related to digital platform requests.
• Thoroughly understands the rental process.
• Requires a high level of organizational skills to complete tasks within the goal.
• Ability to manage and influence peers without direct oversight.
• Completes rental transactions through direct contact with customers.
• Quotes rates and assists customers in making decisions on best equipment option related to digital platform requests.
• Assists the customer in financial, service, and rental issues relating to invoicing or account information related to digital platform requests.
• Excellent in customer centric etiquette managing multiple connections simultaneously in an effective and professional manner.
• Shown ability to develop specific task management skills in relatively short time in role.

Skills

Data Entry

Telephone Skills

Safety Knowledge

Reading/Writing Skills

Reasoning Skills

Organizational Skills

Communication Skills

Math Skills

Product Knowledge

Microsoft Word

Excel

Education

High School Diploma or GED

College Degree Preferred

Courses in Computers, Business, and Office Administration Preferred

Job description

Wagner Equipment Co. is seeking a Rental Digital Coordinator to support rental operations and digital initiatives. The role involves managing the Cat Rental Portal, performing demos, setups, and training for customers, and coordinating internal portal access and support.

The position requires strong data entry, communication, and organizational skills, with 1+ years of customer service and clerical experience. Strong collaboration with teams and a customer-centric approach are essential.