Digital Rental Coordinator — Portal & Customer Onboarding

Wagner-Equipment-Co.; Sable (CO); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

96 hours PTO

Medical, Dental, Vision

Life & AD&D Insurance

401K - company contrib up to 7%

Tuition Reimbursement

Employee Assistance Program

CEFCU benefits

Supplemental life Insurance

Discounted employee phone plans

Job summary

Wagner Equipment Co. is seeking a Rental Digital Coordinator to support internal and external customers with our digital rental platform. The role focuses on portal setup, onboarding, training, and day-to-day portal operations.

The position involves coordinating rental transactions, quoting rates, and assisting customers with invoicing and account information, ensuring accurate data entry and strong customer care.

Qualifications

• High School Diploma or GED required.
• College degree preferred.
• 1 year experience, preferably in a heavy equipment environment, involving customer service responsibilities.
• 1+ years administrative/clerical experience.
• 1+ years customer service experience.

Responsibilities

• Manages the Cat Rental Portal daily ensuring all requests are routed and processed within the goal.
• Performs customer portal demo, setup, training and onboarding functions.
• Support internal setup and support related to portal access and training.
• Manages online chat functions for rental including portal and rental requests.
• Inputs rental data into IRental and processes invoices, reservations, and related documents.
• Quotes rates and assists customers in choosing the best equipment option for digital platform requests.

Skills

Data Entry

Telephone Skills

Safety Knowledge

Reading/Writing

Reasoning Skills

Organizational Skills

Communication Skills

Math Skills

Product Knowledge

MS Word & Excel

Education

High School Diploma or GED

College Degree Preferred

Tools

Microsoft Word

Excel

Job description

Wagner Equipment Co. is seeking a Rental Digital Coordinator to support internal and external customers with our digital rental platform. The role focuses on portal setup, onboarding, training, and day-to-day portal operations.

The position involves coordinating rental transactions, quoting rates, and assisting customers with invoicing and account information, ensuring accurate data entry and strong customer care.