Rental Digital Coordinator - Elevate Customer Experience

Wagner Equipment Co. in; Aurora (CO); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

PTO 96 hours first year

Medical/Dental/Vision Insurance

401K with company contribution up to 7

Tuition Reimbursement

Employee Assistance Program (EAP)

Employee discounts

Job summary

Wagner Equipment Co. is seeking a Rental Digital Coordinator to support CAT Rentals (Sales) by coordinating digital initiatives and portal operations. The role interacts with internal teams and external customers to streamline rental processes and improve the digital experience.

The position emphasizes portal demonstrations, setup, onboarding, and ongoing support for online rental services, with a focus on data accuracy and user-friendly customer experiences. Competitive benefits are provided.

Qualifications

• High School Diploma or GED required
• 1+ year experience in a heavy equipment environment preferred
• 1+ years administrative/clerical experience
• 1+ years customer service experience

Responsibilities

• Manages the Cat Rental Portal daily ensuring all requests are routed and processed within the goal
• Performs customer portal demo, setup, training and onboarding functions
• Support internal setup and portal access/training
• Manages online chat functions for rental including portal and rental requests
• Inputs lost-sales rental data into IRental
• Writes rental agreements and processes related tasks in IRental
• Quotes rates and assists customers in choosing equipment for digital platform requests

Skills

Data Entry

Telephone Skills

Safety Knowledge

Reading/Writing Skills

Reasoning Skills

Organizational Skills

Communication Skills

Math Skills

Product Knowledge

Microsoft Word and Excel

Education

High School Diploma or GED

College Degree Preferred

Computers, business, and office administration courses preferred

Job description

Wagner Equipment Co. is seeking a Rental Digital Coordinator to support CAT Rentals (Sales) by coordinating digital initiatives and portal operations. The role interacts with internal teams and external customers to streamline rental processes and improve the digital experience.

The position emphasizes portal demonstrations, setup, onboarding, and ongoing support for online rental services, with a focus on data accuracy and user-friendly customer experiences. Competitive benefits are provided.