Digital Project Manager – Customer Experience

WCL Group; Plano (TX); On-site; USD 68,000 - 97,000; Full time

Job summary

WCL Group in Plano, Texas is seeking a Digital Project Manager to lead end-to-end digital customer experience initiatives. You’ll drive user research, discovery, design, development, testing, and launch, embedding AI and new technologies into workflows and features.

You’ll run Agile ceremonies, coordinate across design, engineering, marketing, and content teams, and report project health and impact to senior leaders. On-site role with a 12-month contract and potential extension.

Qualifications

• 3–5 years of dedicated project management experience in digital product, digital marketing, agency, or consumer technology environments.
• Proven track record running projects across the full design lifecycle: discovery, UX/UI, wireframing, build, validation, and release.
• Hands-on experience with AI, machine learning concepts, LLMs, and generative AI productivity tools for automation and efficiency.
• Direct experience managing QA/UAT cycles, defect tracking, and release sign-offs for digital experiences.
• Demonstrated ability to analyze quantitative analytics and customer sentiment to measure project impact and recommend improvements.
• Excellent communication skills and executive presence with experience presenting roadmaps and KPIs to C-suite.

Responsibilities

• Lead end-to-end digital projects across research, discovery, journey mapping, wireframing, sprint development, and deployment.
• Champion AI/ML technologies and generative AI tools to drive automation and efficiency in workflows.
• Facilitate sprint ceremonies and manage milestones, risks, and dependencies across departments.
• Collaborate with UX/UI, digital marketing, content teams, engineering, and regional units on goals and timelines.
• Maintain project boards, documentation, sprint backlogs, and roadmaps in Jira and Confluence.
• Coordinate asset reviews to ensure brand and technical specs, and support UAT and defect triage.
• Track KPIs and customer feedback to drive ongoing improvements.

Skills

Business Analysis

Stakeholder Management

User-Centered Design

Education

Bachelor’s degree in Business Administration, Information Systems, Communications, Computer Science, Marketing, or related field

Tools

Jira

Confluence

Microsoft Excel

PowerPoint

Adobe Photoshop

Adobe Creative Cloud

Job description

CLIENT HIGHLIGHT

The client you’ll be supporting is a Fortune 500 global leader in consumer electronics and technology. Their products, including smartphones, TVs, home appliances, and connected devices, are part of everyday life for millions of people. Their digital teams work to make every customer interaction simple, smart, and seamless. This is a chance to help shape the digital customer experience for a brand people know and use every day, while working hands‑on with AI and other new technology.

LOCATION Plano, Texas, 75024

COMPENSATION $60 per hour

SCHEDULE Monday- Friday On-site: 5 days per week in office

CONTRACT TERM 12 months with high likeihoood of extension

TOP SKILLS Business Analysis, Stakeholder Management, User-Centered Design

POSITION OVERVIEW – Digital Project Manager, Customer Experience

The Digital Project Manager leads digital customer experience projects from start to finish, from user research and discovery through design, development, testing, and launch. The role brings AI and new technology into team workflows and digital features, runs Agile sprint ceremonies, and coordinates across design, engineering, marketing, and content teams. It also tracks performance KPIs to keep improving the customer journey and presents project health and business impact to senior executives.

RESPONSIBILITIES

• Lead end-to-end digital projects across user research, discovery, journey mapping, wireframing, sprint development, and deployment, so the customer journey is seamless across all touchpoints
• Champion and integrate AI/ML technologies, Large Language Models (LLMs), and AI tools into team workflows, digital features, content generation, and project operations to drive automation and efficiency
• Facilitate sprint ceremonies (daily stand-ups, backlog grooming, sprint planning, and retrospectives) while managing milestones, delivery risks, and dependencies across departments
• Partner with UX/UI designers, digital marketing, content teams, engineering squads, and regional business units to align on project goals, technical scope, and delivery timelines
• Build, maintain, and administer project boards, documentation, sprint backlogs, and roadmaps in Jira and Confluence
• Coordinate between creative and technical teams so digital assets (web banners, UI comps, interactive modules) meet brand standards and technical specs; use Adobe Photoshop for quick asset review, layer inspection, and format checksPartner with QA teams to define test criteria, coordinate end-to-end user acceptance testing (UAT), triage defect backlogs, and validate the final user journey before launch
• Track, analyze, and report on core KPIs (conversion rates, CSAT, task completion rates, engagement metrics), using quantitative analytics and qualitative customer feedback to guide ongoing improvement

QUALIFICATIONS

• 3–5 years of dedicated project management experience in digital product, digital marketing, agency, or consumer technology environments
• Proven track record running projects across the full design lifecycle: discovery, UX/UI, wireframing, build, validation, and release
• Hands‑on experience with, or demonstrated familiarity with, AI, machine learning concepts, LLMs, and generative AI productivity tools (e.g., ChatGPT, Claude, Copilot) for process automation, workflow optimization, or feature deployment
• Direct experience managing QA/UAT cycles, defect tracking, and release sign-offs for digital experiences
• Demonstrated ability to analyze quantitative analytics and customer sentiment to measure project impact and recommend improvements
• Excellent communication skills and executive presence, with proven experience presenting roadmaps, business impact, and project health metrics to C-suite and senior executive stakeholders
• Strong foundation in Agile/Scrum, with experience adapting workflows to hybrid delivery models that combine Agile sprints with structured milestone governance
• Advanced proficiency in Jira (backlog management, sprint setup, workflow customization) and Confluence (knowledge bases, project hubs)
• High proficiency in Microsoft Office, especially Excel for data modeling and tracking and PowerPoint for executive presentations
• Working familiarity with Adobe Photoshop or Adobe Creative Cloud (opening files, inspecting layers, verifying resolutions, exporting digital assets, and collaborating with visual designers)
• Bachelor’s degree in Business Administration, Information Systems, Communications, Computer Science, Marketing, or a related field, or equivalent practical experience
• Willing and able to work on-site full time at the client’s campus in Plano, T
• Preferred:Relevant professional certification (e.g., PMP, PMI-ACP, Certified ScrumMaster/CSM)
• Experience with AI-assisted product design, digital customer care bots, or enterprise AI workflow integrations
• Experience with enterprise digital experience platforms, content management systems (e.g., Adobe Experience Manager), or eCommerce environments
• Proven ability to thrive in a fast‑paced, highly matrixed global organization