Project Manager 1 - Digital Support Content Project Manager

WCL Group; Plano (TX); On-site; USD 50,000 - 72,000; Full time

Job summary

WCL Group in Plano, Texas is seeking a Project Manager 1 for Digital Support Content to own end-to-end delivery of content projects. You will oversee workflows for digital articles, guides, and tools, collaborating with designers and content creators to ensure brand-aligned assets.

You will drive publication in AEM, coordinate cross-functional teams, and support AI-driven content initiatives while tracking metrics and delivering on-time results.

Qualifications

• 3–5 years of project management experience in digital content, web production, or digital marketing.
• Proficiency with Jira, Confluence, and Microsoft Office Suite; basic image editing in Photoshop.
• Experience applying Agile, Scrum, Waterfall, or hybrid PM methodologies to creative/technical workflows.
• Ability to manage multiple priorities and coordinate cross-functional teams across stakeholders.
• Excellent written and verbal communication, with ability to present status to leadership.
• On-site work experience at Plano, TX facility.

Responsibilities

• Lead concurrent workstreams from ideation through scoping, execution, QA, launch and post-launch monitoring.
• Manage lifecycles for product launches and content refreshes across key categories.
• Maintain schedules, dependencies, and risk plans using Jira/Confluence to ensure on-time delivery.
• Oversee content workflows for hundreds of digital support articles, guides, videos, and tools.
• Collaborate with content creators and designers to meet brand standards; drive CMS publication (AEM).
• Identify gaps and friction points with SMEs to implement rapid fixes.
• Bridge communication across technical support, QA, content strategy, SEO, and leadership.
• Provide transparent status reports, milestone dashboards, and issue escalation.
• Support AI/chatbot content validation and data-driven content optimizations.

Skills

Project management

Cross-functional collaboration

Agile/Scrum

Content strategy

Stakeholder communication

On-site coordination

Tools

Jira

Confluence

Microsoft Office

Adobe Photoshop

Adobe Experience Manager

Job description

CLIENT HIGHLIGHT The client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company. This opportunity will give you experience in the technology sector in the United States with a company that is a globally recognized leader in smartphones, televisions, home appliances, and semiconductor innovation — and one of the most well-known brands in the world.

LOCATION Plano, Texas, 75023 COMPENSATION $44.25 per hour SCHEDULE Monday-Friday, 40 hours Onsite CONTRACT TERM 12 months contract with high likelihood of extension or conversion to full-time employee POSITION OVERVIEW – Project Manager 1 - Digital Support Content Project Manager

RESPONSIBILITIES

End-to-End Project Ownership & Execution

• Lead concurrent workstreams from ideation and requirements gathering through scoping, execution, QA, launch, and post-launch monitoring
• Manage project lifecycles for major product launches, seasonal campaigns, and ongoing support content refreshes across key product categories
• Maintain project schedules, dependencies, and risk mitigation plans using Jira and Confluence to ensure on-time delivery

Digital Support Content Strategy & Optimization

• Oversee content workflows for hundreds of customer-facing digital support articles, troubleshooting guides, video assets, and interactive tools
• Collaborate with content creators and designers using tools like Adobe Photoshop and Microsoft Office to ensure all assets meet brand standards
• Drive publication and content maintenance within enterprise content management systems (such as Adobe Experience Manager / AEM)
• Identify content gaps, inaccuracies, and customer experience friction points, working proactively with subject matter experts to implement rapid fixes

Cross-Functional Collaboration & Visibility

• Bridge communication across technical support, QA engineers, content strategists, SEO specialists, and the content strategy manager
• Provide transparent project visibility through structured status reporting, milestone tracking dashboards, and proactive issue escalation
• Facilitate sprint planning, stand-ups, and retrospectives, adapting hybrid Agile/Scrum frameworks to fit content production speed

Innovation & Emerging Initiatives

• Drive support for AI/chatbot content validation, conversational flow enhancements, and natural language search optimization
• Manage self-help and sustainability content initiatives, expanding customer empowerment through clear, accessible technical documentation
• Leverage Google Analytics, SEO insights, and internal performance metrics to measure content effectiveness and recommend data-backed optimizations

REQUIRED QUALIFICATIONS/SKILLS

• 3–5 years of dedicated project management experience managing digital content, web production, technical documentation, or digital marketing initiatives
• Strong hands-on proficiency with Jira, Confluence, and Microsoft Office Suite (Excel, PowerPoint, Word), plus basic image editing in Adobe Photoshop
• Practical experience applying Agile, Scrum, Waterfall, or hybrid project management methodologies to creative and technical workflows
• Proven ability to manage multiple competing priorities, coordinate cross-functional teams, and maintain alignment across technical and non-technical stakeholders
• Exceptional verbal and written communication skills, with experience presenting project status and performance metrics to leadership
• Ability to work on-site at the Plano, TX facility

Preferred

• Experience with enterprise content management systems (CMS), particularly Adobe Experience Manager (AEM)
• Working knowledge of SEO best practices, web analytics platforms (e.g., Google Analytics, Adobe Analytics), and data-driven content optimization
• Experience in the consumer electronics, telecommunications, or technology hardware sectors
• Exposure to AI/ML conversational interfaces, chatbot validation, or automated customer support tools