Digital Experience Project Manager

ektello; Plano (TX); On-site; USD 68,000 - 97,000; Full time

Job summary

Ektello in Plano, TX is seeking a Digital Experience Project Manager to lead full-lifecycle digital initiatives, coordinating user research, journey mapping, agile sprints, and deployment. You will bridge creative, technical, and executive stakeholders onsite.

You will manage Jira/Confluence backlogs, QA/UAT, and KPI-driven optimization, leveraging AI tools to automate workflows. Collaboration with UX/UI, engineering, marketing, and content teams is required to deliver high-impact experiences.

Qualifications

• 3-5 years of dedicated PM experience in digital product, digital marketing, agency, or consumer technology environments.
• End-to-end design lifecycle experience across discovery, UX/UI, wireframing, build, validation, and release.
• Hands-on experience with AI, ML concepts, LLMs, and generative AI tools for automation, workflow optimization, or feature deployment.
• Direct experience managing QA/UAT cycles, defect tracking, and release sign-offs for digital experiences.
• Data-driven with the ability to analyze quantitative analytics and customer feedback to measure impact and guide optimizations.
• Exceptional communication skills to present roadmaps, business impacts, and project health to executives.
• Strong foundation in Agile/Scrum and adapting workflows to hybrid delivery models.

Responsibilities

• Lead end-to-end experience design and delivery across discovery, wireframes, sprint development and deployment.
• Integrate AI/LLMs and productivity tools into workflows and features.
• Facilitate agile ceremonies and manage milestones, risks, and dependencies.
• Collaborate with UX/UI, marketing, content, engineering, and regional units to align goals and timelines.
• Maintain Jira/Confluence backlogs, boards, and roadmaps.
• Coordinate design and asset review with Photoshop for branding and specs.
• Define QA criteria, coordinate end-to-end UAT, triage defects, and validate journeys.
• Monitor KPIs and drive data-informed optimizations.

Skills

Project management

E2E design lifecycle

AI/ML familiarity

QA/UAT ownership

Data analytics

Executive communication

Agile/Scrum

Jira

Confluence

Microsoft Excel

PowerPoint

Adobe Photoshop

Education

Bachelor's degree in a related discipline

Tools

Jira

Confluence

Microsoft Excel

PowerPoint

Adobe Photoshop

Job description

Digital Experience Project Manager / Product Operations Location: Plano, TX (Fully Onsite) Position Type: 12+ Month Contract (W2) - High potential for multi-extension and Contract-to-Hire capability Pay Rate: $60.00 / hour (W2)

Position Overview We are seeking an innovative, results-driven Digital Experience Project Manager to lead full-lifecycle digital initiatives, orchestrating everything from initial user research and journey mapping to agile sprint execution and deployment. In this role, you will bridge creative, technical, and executive stakeholders, integrating modern AI tools and automated workflows to optimize the digital customer journey. Working across cross-functional squads—including UX/UI designers, engineers, digital marketing, and content teams—you will drive end-to-end delivery, manage Jira/Confluence backlogs, govern QA/UAT testing cycles, and leverage performance KPIs to fuel continuous, data-driven optimization.

Key Responsibilities

• End-to-End (E2E) Experience Design & Delivery: Lead full-lifecycle digital initiatives from user research, discovery, and journey mapping through wireframing, sprint development, and deployment, ensuring seamless customer journeys across all touchpoints.
• AI & Emerging Tech Integration: Champion and integrate AI/ML technologies, Large Language Models (LLMs), and tools into team workflows, digital features, content generation, and project management operations to drive automation and efficiency.
• Agile & Hybrid Workflow Management: Facilitate sprint ceremonies (daily stand-ups, backlog grooming, sprint planning, and retrospectives) while managing milestones, delivery risks, and cross-departmental dependencies.
• Cross-Functional Collaboration: Partner with UX/UI designers, digital marketing, content teams, engineering squads, and regional business units to align project goals, technical scope, and delivery timelines.
• Tooling & Backlog Administration: Build, maintain, and administer project boards, documentation, sprint backlogs, and roadmaps in Jira and Confluence.
• Creative Asset & Content Coordination: Liaise between creative and technical teams to ensure digital assets (web banners, UI comps, interactive modules) meet brand standards and technical specs, utilizing Adobe Photoshop for quick asset review, layer inspection, and format verification.
• Quality Assurance (QA) & UAT Governance: Partner with QA teams to define test criteria, coordinate end-to-end user acceptance testing (UAT), triage defect backlogs, and validate final user journey fidelity before launch.
• KPI Monitoring & Data-Driven Optimization: Track, analyze, and report on core performance KPIs (conversion rates, CSAT, task completion rates, engagement metrics) by reviewing quantitative product analytics and qualitative customer feedback to fuel iterative enhancements.

Qualifications & Experience Required

• Experience: 3-5 years of dedicated project management experience within digital product, digital marketing, agency, or consumer technology environments.
• E2E Experience Design Lifecycle: Proven track record orchestrating projects across the complete design lifecycle (discovery, UX/UI, wireframing, build, validation, and release).
• AI, ML & LLM Familiarity: Hands-on experience or demonstrated familiarity with AI, Machine Learning concepts, LLMs, and generative AI productivity tools (e.g., ChatGPT, Claude, Copilot) for process automation, workflow optimization, or feature deployment.
• QA & Validation Ownership: Direct experience managing QA/UAT cycles, defect tracking, and release sign-offs for digital experiences.
• Data & KPI Focus: Demonstrated capability in analyzing quantitative analytics and customer sentiment/feedback to measure project impact and recommend continuous optimizations.
• Executive Presence: Exceptional communication skills with a proven ability to present roadmaps, business impacts, and project health metrics to C-suite and senior executive stakeholders.
• Methodology Expertise: Strong foundation in Agile/Scrum frameworks, with demonstrated experience adapting workflows to hybrid delivery models (combining Agile sprint execution with structured milestone governance).
• Tools & Software Proficiency: Advanced proficiency in Jira (backlog management, sprint setup, workflow customization) and Confluence (knowledge base creation, project hubs).
• High proficiency in Microsoft Office (mastery of Excel for data modeling/tracking and PowerPoint for executive presentation decks).
• Working familiarity with Adobe Photoshop or Adobe Creative Cloud (ability to open, inspect layers, verify resolutions, export digital assets, and collaborate smoothly with visual designers).
• Education: Bachelor's degree in Business Administration, Information Systems, Communications, Computer Science, Marketing, or a related discipline (or equivalent practical experience).
• Work Arrangement: Willing and able to work on-site full-time in Plano, TX.
• Preferred: Relevant professional certification (e.g., PMP, PMI-ACP, Certified ScrumMaster / CSM). Experience with AI-assisted product design, digital customer care bots, or enterprise AI workflow integrations. Experience with enterprise digital experience platforms, Content Management Systems (e.g., Adobe Experience Manager), or eCommerce environments. Proven ability to thrive in a fast-paced, high-matrix global organization.

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