Digital Program Manager

Judge Consulting Group; Durham (NC); In loco; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Judge Consulting Group is seeking a Digital Program Manager to oversee end-to-end delivery of digital assets from creative through production, ensuring an integrated plan with milestones and effective handoffs.

This role is on-site two days per week in Durham, NC, requiring coordination across agencies, brands, and Infosys teams to deliver projects on time and on budget while managing SOWs and regulatory reviews.

Competenze

• Excellent ability to maintain positive relationships under pressure.
• Identify process issues and drive improvement initiatives with project management skills.
• Understanding of Pharma/CPG marketing and R&D data exchange.

Mansioni

• End-to-end accountability for managing the project process.
• Schedule Project Kickoff (Joint Planning Session).
• Coordinate Ways of Working sessions with agencies and teams.
• Lead kickoff, initiation and PID creation for projects.
• Review agency deliverables during design phase.
• Manage design phase to align SOW timelines and costs.
• Communicate clearly to brand teams and agencies.
• Deliver projects on time and within budget.
• Keep stakeholders updated on progress.
• Facilitate legal and regulatory reviews.
• Support local deployment as needed.
• Create and secure sign-off on SOWs.
• Liaise with clients, agencies, and Infosys teams.
• Identify reusable assets and components.
• Challenge requirements and propose digital solutions.
• Report, analyze, and address deviations.
• Educate brand managers on ways of working.
• Manage escalations to senior stakeholders.
• Suggest improvements to the Business Partnering team.
• Create case studies and best practices.

Conoscenze

Relationship management

Process improvement

Pharma marketing knowledge

Web analytics

Content management

Social media

Mobile web enablement

SEO (paid & organic)

Digital marketing experience

Project management

Vendor management

Portfolio management

Risk management

Strumenti

N/A

Descrizione del lavoro

The Digital Program Manager is accountable for managing the end to end delivery of digital assets from creative through delivery. They will ensure that an integrated plan is established, tracked against milestones and ensure that key handoffs from creative to production are effectively managed.

This will be 2 days per week on site in Durham, NC.

RESPONSIBILITIES

• End-to-end accountability for managing the projects process:
• Schedule Project Kickoff (Joint Planning Session)
• Coordinate project Ways of Working session with the agencies and team members reviewing Build Kits standards, critical dates, handoffs, etc
• Lead the business client through the project kickoff, project initiation and creation of the Project Initiation Document (PID)
• Review agency deliverables throughout agency creative design phase
• Manage factory technical design phase to ensure that a SOW timelines, cost and proposed solution are clearly understood.
• Provide clear communicates to the brand team and agency through the build phase.
• Manage projects on time and on budget
• Ensure all project stakeholders are kept updated with progress
• Facilitating legal and regulatory reviews
• Supporting local deployment as needed
• Managing the creation of Statement of Works (SOW) and securing sign off
• Managing the overall delivery process and liaising with clients, agencies, and Infosys teams
• Identify requirements that map back to reusable assets and components.
• Pro-actively challenge requirements and recommend digital solutions to better deliver project and business objectives
• Report, analyze, and solve problems and project plan deviations as they surface.
• Ad-Hoc daily training issues > educate brand managers on ways of working (support, training, access management, etc)
• Manage project escalations to senior stakeholders to ensure issues are proactively identified and resolved
• Identify communication, ways of working issues and feed in improvement ideas into the Business Partnering team
• Create and document case studies, best practices

SKILLS AND COMPETENCIES

• Excellent ability to maintain positive relationships even under challenging circumstances
• Accountable for identifying process issues and managing process improvement initiatives with good project management skills and capabilities
• An understanding of Pharmaceutical, CPG marketing, Pharmaceutical R&D scientific data exchange or clinical trial recruitment mechanisms.
• A deep understanding of digital marketing technologies including web analytics, content management, social media, mobile web enablement, and paid and organic SEO.
• Proactive communicator with strong listening skills
• 3+ years experience in the digital marketing industry
• 3+ years project management experience
• Experience in the delivery of digital initiatives, experience managing 3rd party vendors / agencies
• A good understanding of digital and technologies and ability to pro-actively manage a portfolio of digital project and concurrent digital marketing campaigns
• Risk/issue management: ability to identify, analyze, track, manage and resolve risks and issues that impact project goals and objectives.

Preferred Background

• Proven track record in leading digital projects