Sr. Digital Product Manager - - Post-Purchase, Delivery & Recipient Experience

1-800-FLOWERS.COM, Inc.; Jericho (NY); Presencial; USD 90.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Vision insurance

401(k)

Disability insurance

Descripción de la vacante

1-800-Flowers.com is seeking a Sr. Digital Product Manager to transform the post-purchase customer experience across web and mobile.

You will partner with Product, Technology, Operations, and Customer Experience to improve order tracking, delivery communications, and recipient engagement, driving confidence throughout the gifting journey. Responsibilities include translating business needs into clear product requirements and roadmaps, coordinating cross-functional delivery, and supporting

Formación

• Bachelor’s degree or equivalent practical experience; Master’s preferred.
• 3+ years in digital product management, coordination, or related digital roles.
• Experience supporting digital projects, customer-facing tools, or website enhancements.
• Familiarity with requirements gathering, user stories, testing, and feature delivery.
• Understanding of post-purchase order journeys and delivery experiences.

Responsabilidades

• Drive digital product initiatives for post-purchase experience (order tracking, delivery communications).
• Translate business needs into product requirements, user stories, and acceptance criteria.
• Collaborate with Technology, UX/UI, Operations, Fulfillment, and Analytics teams.
• Support order management, shipment visibility, and recipient-facing experiences.
• Coordinate testing, UAT, release readiness, and post-launch monitoring.
• Analyze feedback and performance metrics to identify optimization opportunities.
• Support A/B testing and data-driven enhancements to engagement and confidence.
• Communicate status, risks, and recommendations to stakeholders.

Conocimientos

Digital product management

Cross-functional collaboration

A/B testing

Data analysis

Requirements gathering

User stories

Project management

Excel proficiency

Verbal communication

Stakeholder communication

Educación

Bachelor's degree in Business/Marketing/IS/CS

Master’s degree preferred

Herramientas

Excel

PowerPoint

Descripción del empleo

Sr. Digital Product Manager - - Post-Purchase, Delivery & Recipient Experience

#23415

Description

Position Overview

1-800-Flowers.com is seeking a Digital Product Manager to help transform and modernize the post-purchase customer experience. Partnering with cross-functional teams across Product, Technology, Operations, and Customer Experience, you will support initiatives that improve order tracking, delivery communications, recipient engagement, and customer confidence. This is a unique opportunity to drive meaningful change, work on high-impact digital experiences, and help shape the future of the gifting journey.

Key Responsibilities

• Drive the execution and delivery of digital product initiatives focused on the post-purchase customer experience, including order tracking, delivery communications, and recipient engagement.
• Translate business needs into clear product requirements, user stories, and acceptance criteria while managing priorities, dependencies, and roadmap deliverables.
• Partner cross-functionally with Technology, UX/UI, Customer Experience, Operations, Fulfillment, and Analytics teams to deliver seamless digital experiences across web and mobile platforms.
• Support the design and optimization of order management, shipment visibility, customer notifications, self-service capabilities, and recipient-facing experiences that improve customer satisfaction and reduce friction.
• Coordinate testing, user acceptance validation, release readiness, and post-launch monitoring to ensure high-quality product delivery.
• Analyze customer feedback, behavioral data, service trends, and performance metrics to identify opportunities for optimization and continuous improvement.
• Support A/B testing, experimentation, and data-driven enhancements that improve engagement, increase customer confidence, and elevate the sender and recipient experience.
• Communicate project status, risks, dependencies, and recommendations to stakeholders while serving as a day-to-day partner for assigned product initiatives.

The expected range for this position is $90,000-95,000 annually. Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.

To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service.

Featured benefits

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance

*Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and applicable law. The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time.

Requirements

Required Qualifications

• Bachelor's degree in Business, Marketing, Information Systems, Computer Science, or a related field, or equivalent practical experience. Master’s degree preferred.
• Minimum 3 years of experience in digital product management, product coordination, marketing technology, e-commerce, CRM, business analysis, or a related digital role.
• Experience supporting digital projects, website enhancements, customer service tools, or customer-facing product initiatives.
• Familiarity with product delivery processes, including requirements gathering, user stories, testing, and feature implementation.
• Basic understanding of e-commerce order journeys, post-purchase communications, customer self-service, or delivery experiences.
• Strong organizational skills with the ability to manage multiple assignments, track deliverables, and meet deadlines.
• Analytical and problem-solving skills with the ability to interpret data, investigate issues, and suggest improvements.
• Proficiency with Microsoft Office applications, including Excel and PowerPoint; willingness to learn product and analytics tools.
• Strong written and verbal communication skills and the ability to collaborate across Product, Technology, Customer Experience, and Operations teams.
• Comfortable working in a fast-paced, collaborative environment with evolving priorities.

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