Digital Product Manager: Ordering & Checkout Lead

3700 Firehouse Subs; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Physical, mental and financial well‑be

Paid parental leave

Telemedicine and mental wellness

Job summary

Firehouse Subs in Jacksonville, FL is seeking a Product Manager II, Digital to own the Ordering & Checkout experience end-to-end across web, iOS, and Android in the US and Canada. You will work with a pod of engineers, data engineers, product designer, and QA, partnering with Operations, Marketing, Finance, Guest Services, Legal, Analytics, and Restaurant Technology.

This role emphasizes execution, clear requirements, committed delivery dates, and data-driven prioritization to improve conversion

Qualifications

• 4+ years of product management experience on consumer-facing digital products.
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field.
• Experience driving a checkout, payments, or transactional funnel with measurable impact.

Responsibilities

• Own the prioritization and roadmap for the Ordering & Checkout value stream across web, iOS, and Android in the US and Canada.
• Translate business, guest, operational, and stakeholder needs into clear product direction, requirements, and sequencing.
• Lead planning sessions for the Ordering & Checkout value stream by aligning priorities, dependencies, timelines, and stakeholder expectations.
• Partner closely with engineering and cross-functional teams to define solutions, evaluate trade-offs, and drive delivery.
• Act as the primary product partner for ordering and checkout initiatives across engineering, design, operations, marketing, finance, legal, guest services, and vendor stakeholders, using a consultative approach to align priorities and guide decisions.
• Own product areas such as store locator, menu and product detail, cart and checkout, payments, account, first-party delivery, order tracking, and compliance-related ordering capabilities.
• Use data, guest insight, success metrics, and business impact to make informed prioritization decisions and improve conversion and revenue outcomes across the ordering funnel.
• Define product requirements and document them through epics, feature specifications, process flows, and other artifacts that provide clear direction to delivery teams.
• Partner closely with Design and QA to ensure requirements are well understood, aligned with business objectives, and translated into high-quality user stories, acceptance criteria, and detailed functional specifications.
• Actively participate & Run some of the Agile ceremonies including backlog refinement, sprint planning, reviews, and retrospectives, helping teams maintain focus on delivering guest and business value.
• Support Guest Services and Operations at launch with enablement materials, support tooling requirements, and issue triage.

Skills

Product management

Agile / Scrum

Data-driven decisions

Cross-functional collaboration

Education

Bachelor’s degree in Business, Computer Science, Engineering, or a related field

Tools

Jira

Confluence

Figma

Amplitude

Job description

Firehouse Subs in Jacksonville, FL is seeking a Product Manager II, Digital to own the Ordering & Checkout experience end-to-end across web, iOS, and Android in the US and Canada. You will work with a pod of engineers, data engineers, product designer, and QA, partnering with Operations, Marketing, Finance, Guest Services, Legal, Analytics, and Restaurant Technology.

This role emphasizes execution, clear requirements, committed delivery dates, and data-driven prioritization to improve conversion