Digital Product Manager: Ordering & Checkout

Firehouse Subs; Jacksonville (FL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Global parental leave

Telemedicine and mental wellness

Job summary

Firehouse Subs in Jacksonville, FL is seeking a Product Manager II, Digital to own the Ordering & Checkout experience across web, iOS, and Android in the US and Canada. This role partners with engineering, design, and operations to deliver a seamless, data-driven checkout flow and first-party delivery capabilities.

You will translate business needs into clear requirements, drive prioritization, and lead agile ceremonies to ensure on-time delivery with measurable impact on conversion and revenue.

Qualifications

• 4+ years of product management experience on consumer-facing digital products, preferably in e-commerce, mobile ordering, marketplace, or payments.
• Bachelor's degree in Business, Computer Science, Engineering, or a related field.
• Demonstrated ownership of a checkout, payments, or transactional funnel, with measurable conversion or revenue impact.

Responsibilities

• Own prioritization and roadmap for the Ordering & Checkout value stream across web, iOS, and Android in the US and Canada.
• Translate business, guest, operational, and stakeholder needs into clear product direction, requirements, and sequencing.
• Lead planning sessions for the Ordering & Checkout value stream by aligning priorities, dependencies, timelines, and stakeholder expectations.
• Partner closely with engineering and cross-functional teams to define solutions, evaluate trade-offs, and drive delivery.
• Act as the primary product partner for ordering and checkout initiatives across engineering, design, operations, marketing, finance, legal, guest services, and vendor stakeholders.
• Own product areas such as store locator, menu and product detail, cart and checkout, payments, account, first-party delivery, order tracking, and compliance-related ordering capabilities.
• Use data, guest insight, success metrics, and business impact to make informed prioritization decisions and improve conversion and revenue outcomes across the ordering funnel.
• Define product requirements and document them through epics, feature specifications, process flows, and other artifacts that provide clear direction to delivery teams.
• Partner closely with Design and QA to ensure requirements are well understood, aligned with business objectives, and translated into high-quality user stories, acceptance criteria, and detailed functional specifications.
• Actively participate & Run some of the Agile ceremonies including backlog refinement, sprint planning, reviews, and retrospectives, helping teams maintain focus on delivering guest and business value.
• Support Guest Services and Operations at launch with enablement materials, support tooling requirements, and issue triage.

Skills

Product management

Cross-functional leadership

Agile methodologies

Communication

Education

Bachelor's degree in Business / CS / Engineering

Tools

Jira

Confluence

Figma

Amplitude

Job description

Firehouse Subs in Jacksonville, FL is seeking a Product Manager II, Digital to own the Ordering & Checkout experience across web, iOS, and Android in the US and Canada. This role partners with engineering, design, and operations to deliver a seamless, data-driven checkout flow and first-party delivery capabilities.

You will translate business needs into clear requirements, drive prioritization, and lead agile ceremonies to ensure on-time delivery with measurable impact on conversion and revenue.