TE60P3 Technology Analyst

ACS; Washington (District of Columbia); Hybrid; USD 110,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid vacation leave

Paid holidays

Dental insurance

Vision insurance

Retirement benefits

Short- and long-term disability

4-week work from anywhere

Job summary

ACS seeks a technology analyst (or digital product manager) within the Career and Professional Education group to lead technology operations for Career and Professional Education. You will collaborate with the Portfolio Manager for the ACS Institute and the Instructional Designer on LMS and ecommerce platforms.

The role is based in Washington, DC with a hybrid schedule (onsite two days per week) and a compensation range of $110,000–$120,000 annually.

Qualifications

• 3-5 years of experience required.
• Experience supporting and maintaining learning management and ecommerce systems platforms (Moodle and/or Adobe commerce are pluses).
• Familiarity with eLearning standards, such as SCORM, xAPI, and HTML5.
• Familiarity with implementing and maintaining WCAG accessibility standards.
• Familiarity with Jira and Atlassian suite.
• Strong communication, collaboration, problem-solving, and stakeholder engagement skills, especially in matrixed environments.
• Experience influencing without authority.
• Experience with analytics tools and performance dashboards.
• STEM education or professional learning experience is a plus.

Responsibilities

• Manage the operation of the ACS Learning Center (ACSLC). Partner with internal stakeholders to set policies and procedures for onboarding new and updating current programs on the ACSLC. Triage and resolve all inquiries.
• Manage, in partnership with IT, all technology components of the Career and Professional Education (CPE) office, including ensuring course availability, troubleshooting e‑commerce and ACSLC interfaces, and ensuring accessibility and branding compliance.
• Participates in the development, deployment and evaluation of new technologies and products within the CPE office.
• Collaborates with IT, Finance, Communications, Research and Innovation, and Member Service teams to enable ACSLC functions and a customized experience.
• Leads reporting activities from the ACSLC interface, providing updates to stakeholders on platform and program/course performance.
• Serve as an internal advocate and trainer for the ACS Institute and ACS Learning Center by educating teams on platform capabilities and use cases.
• Provides governance support for CPE-related ACS component groups and stays current with edtech, e‑commerce, and digital product management trends.

Skills

Communication

Collaboration

Problem solving

Stakeholder engagement

Analytics

Education

Bachelors in CS/IT/Business

Tools

Moodle

Adobe Commerce

Jira

Atlassian suite

Job description

This position serves as a technology analyst (or digital product manager) within the Career and Professional Education group and leads the technology operations for Career and Professional Education. The position works closely with the Portfolio Manager for the ACS Institute and the Instructional Designer regarding all technology aspects of the eCommerce and learning management systems for Career and Professional Education. The position contributes to Division- and Society-wide initiatives that advance ACS learning opportunities and the value of these opportunities for current and prospective members. The incumbent reports directly to the Assistant Director, Career and Professional Education.

Position Accountabilities

1. Manage the operation of the ACS Learning Center (ACSLC). Partner with internal stakeholders to set policies and procedures for on-boarding new and updating current programs on the ACSLC. Triage and resolve all inquiries.
2. Manage, in partnership with IT, all technology components of the Career and Professional Education (CPE) office. This includes ensuring the availability of courses/workshops to potential customers, troubleshooting and solutioning issues that arise regarding the ecommerce and ACSLC interfaces, platform configurations, integrations and updates, and ensuring compliance with accessibility standards (e.g., WCAG 2.0AA), data privacy regulations, and ACS branding guidelines.
3. Participates in the development, deployment and evaluation of new and updated technologies and products within the Career and Professional Education (CPE) office.
4. Collaborates with IT, Finance, Communications (Digital User Experience), Research and Innovation, and Member Service teams to enable and support ACSLC functions and an optimized customized experience.
5. Leads reporting activities from the ACSLC interface, providing updates (monthly and upon request) to key stakeholders on platform and program/course performance.
6. Serve as an internal advocate and trainer for the ACS Institute and ACS Learning Center by educating teams on platform capabilities, identifying use cases, and driving adoption.
7. Provides governance support for career and professional education-related ACS component groups. Stay current with trends in educational technology, e-commerce, and digital product management

Education

Bachelors or better in Computer Science, Information Technology, or Business Administration or related fields.

Requirements

• 3-5 Years of experience required.
• Experience supporting and maintaining learning management and ecommerce systems platforms (Moodle and/or Adobe commerce are pluses).
• Familiarity with eLearning standards, such as SCORM, xAPI, and HTML5.
• Familiarity with implementing and maintaining WCAG accessibility standards.
• Familiarity with Jira and Atlassian suite.
• Strong communication, collaboration, problem-solving, and stakeholder engagement skills, especially in matrixed environments.
• Experience influencing without authority.
• Experience with analytics tools and performance dashboards.
• STEM education or professional learning experience is a plus.

This role is based in our Washington, DC office and a reasonable rate of compensation for this position is between $110,000-$120,000 per year. ACS employees work a hybrid schedule, consisting of working onsite two days per work week, as decided by functional area. The balance of the week is open to working remotely, though employees are always welcome onsite each day if they choose.

ACS currently provides the following benefits for this position: paid vacation leave, paid sick leave, paid holidays, health insurance, flexible spending account or health care savings account, dental insurance, life insurance, vision insurance, retirement benefits, short- and long-term disability, and 4-week work from anywhere; each benefit is subject to the terms of the applicable program. Additional benefits may apply based on skills, experience, and location.

Any actual offer of employment, reflecting the total compensation package and benefits, will be made in the sole discretion of ACS. ACS reserves the right to amend or modify its employment benefits and compensation structure at any time.