Digital Print & Graphics Specialist - Customer Experience

The UPS Store 7171; Akron (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

The UPS Store 7171 in Akron, OH is seeking a Digital Print Specialist / Center Associate to deliver world-class customer service while handling shipments and producing graphics and print orders. The role also involves operating copiers, binding, laminators, and cash registers, and advising customers on products and best-value options.

Ideal candidates have 1+ year of customer service, 1–2 years in print production or a related two-year degree, and familiarity with Adobe Creative Suite and

Qualifications

• High school diploma or GED required.
• One year of customer service experience required (more preferred).
• One to two years of experience or a two-year degree in graphic design or related field.
• Strong computer skills including Microsoft Office and Adobe Suites.
• Knowledge of printing concepts.
• Able to lift 40+ pounds and stand for extended periods.
• Must have weekend availability.
• Notary Public commission eligibility as a condition of employment.

Responsibilities

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries.
• Communicates effectively with customers, co-workers, vendors, and leadership.
• Empathizes with demanding customers to turn a stressful event into a positive experience.
• Takes ownership of customers’ packing, shipping, and print problems and offers solutions.
• Packages shipments for safe arrival and builds custom boxes as needed.
• Manages the logistics of small to medium projects and updates all parties.
• Produces and updates print materials using Adobe and Microsoft Suites for Mac and PC.
• Operates equipment and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Occasionally opens/closes the store and supports end-of-day accounting.
• Learns new products/services and keeps up with industry trends.

Skills

Customer service

Communication

Teamwork

Multitasking

Attention to detail

Problem solving

Fast learner

Professional appearance

Education

Two-year degree in graphic design

Tools

Adobe Creative Suite

Microsoft Office

Job description

The UPS Store 7171 in Akron, OH is seeking a Digital Print Specialist / Center Associate to deliver world-class customer service while handling shipments and producing graphics and print orders. The role also involves operating copiers, binding, laminators, and cash registers, and advising customers on products and best-value options.

Ideal candidates have 1+ year of customer service, 1–2 years in print production or a related two-year degree, and familiarity with Adobe Creative Suite and