Digital Print & Design Specialist — Center Associate

The UPS Store #5493 - Celina, Oh; Celina (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The UPS Store #5493 - Celina, OH is seeking a Digital Print Specialist / Center Associate to deliver world-class customer service, manage print orders, and process shipments for local and national deliveries. Proficiency with Adobe Creative Suite and Microsoft Office is preferred; you will operate copiers, binding equipment, laminator, and cash registers, and advise customers on best-value options.

You will multi-task in a fast-paced retail environment, handle design proofs, and contribute to

Qualifications

• High school diploma or GED required.
• One year of customer service experience required.
• One to two years of experience or a two-year degree in graphic design or a related field (preferred).
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Knowledge and application of printing concepts.
• Good communication and people skills.
• Strong analytical and math skills.
• Highly organized and detail oriented.
• Good project and time management skills.
• Able to lift 50+ pounds.

Responsibilities

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries.
• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership.
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience.
• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions.
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents.
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed.
• Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Prioritizes and optimizes the work load to streamline the production flow.
• Frequently multi-tasks while maintaining extreme attention to detail and high quality control.
• Maintains a clean, organized, and safe working environment.
• May open and/or close the store and perform end-of-day accounting, etc.
• Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
• Performs other duties as assigned

Skills

Customer service

Graphic design

Adobe Creative Suite

Microsoft Office

Printing concepts

Team player

Attention to detail

Education

High school diploma or GED

Tools

Adobe Creative Suite

Microsoft Office

Job description

The UPS Store #5493 - Celina, OH is seeking a Digital Print Specialist / Center Associate to deliver world-class customer service, manage print orders, and process shipments for local and national deliveries. Proficiency with Adobe Creative Suite and Microsoft Office is preferred; you will operate copiers, binding equipment, laminator, and cash registers, and advise customers on best-value options.

You will multi-task in a fast-paced retail environment, handle design proofs, and contribute to