Digital Press Field Engineer - Tech Support & Training

Advantage Technical; Pleasant Prairie (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

PTO

Mileage reimbursement

Job summary

Advantage Technical is seeking a Digital Press Field Engineer to serve as the frontline technical expert for our manufacturing customers across Cincinnati and surrounding areas. You will diagnose complex press issues, ensure equipment reliability, and deliver hands-on support to keep operations running at peak performance.

This role emphasizes proactive problem escalation using AI and remote diagnostics, coupled with strong customer engagement.

Qualifications

• 3+ years of field service experience, ideally with digital printing equipment.
• Solid understanding of digital press technology, color theory, and RIP/workflow systems.
• Strong troubleshooting across print quality, mechanical, and electrical domains.

Responsibilities

• Install, commission, and calibrate digital presses at customer sites.
• Diagnose and resolve hardware, software, and process-related issues quickly.
• Perform routine maintenance, software upgrades, and preventive service.
• Deliver on-site and remote technical support as needed.
• Maintain service records and reports.
• Lead Ramp-Up programs for new customers in first 30–90 days.
• Train operators on press operation, color management, and maintenance.

Skills

Field service

Customer training

Troubleshooting

Travel flexibility

Communication skills

Problem solving

Education

Technical diploma or degree in Electronics or Mechanical Engineering

Tools

Indigo presses

DFE/RIP software (Smart Stream, Esko, EFI)

Job description

Advantage Technical is seeking a Digital Press Field Engineer to serve as the frontline technical expert for our manufacturing customers across Cincinnati and surrounding areas. You will diagnose complex press issues, ensure equipment reliability, and deliver hands-on support to keep operations running at peak performance.

This role emphasizes proactive problem escalation using AI and remote diagnostics, coupled with strong customer engagement.