Digital Platform Lead: Build an As-a-Service Platform

World Wide Technology; Detroit (MI); On-site; USD 150,000 - 175,000; Full time

Benefits offered by this job

Health and Wellbeing

Financial Benefits

Paid Time Off

Holidays

Perks

Job summary

World Wide Technology seeks a Digital Platform Lead to build and automate an as-a-Service platform that streamlines capacity ordering, provisioning, monitoring and reporting. You will tailor a cloud-based, multi-tenant solution and train customers and internal teams on capabilities.

You will participate in technical, pricing, business and programmatic meetings, driving clear outcomes and measurable dashboards while coordinating with 3rd party tools for integration.

Qualifications

• Bachelor's degree in computer science or a related technical discipline or equivalent
• 5+ years of as-a-Service experience supporting corporate and customer programs
• Prior ISO 9001 registration experience for as-a-service business
• ITIL certification
• 5+ years developing, configuring, and customizing ServiceNow
• 2+ years integrating third-party measurement, monitoring, incident management and reporting software with ServiceNow
• Strong communication and interpersonal skills
• Excellent time management and ability to work unsupervised

Responsibilities

• Develop requirements for the development, test, and operation of an as-a-Service automation platform
• Lead day-to-day development and documentation efforts of the platform and guide external developers
• Manage and maintain the life cycle of the platform
• Automate ordering, billing, invoicing and asset management data collection
• Provide ServiceNow and platform expertise in ITIL context
• Lead platform demonstrations to internal/external resources
• Create presentations and materials related to the platform
• Integrate measurement, monitoring, incident management and reporting tools

Skills

as-a-Service experience

ServiceNow

communication skills

time management

problem solving

Education

Bachelor's degree in computer science or related field

ITIL certification

Tools

ServiceNow

Job description

World Wide Technology seeks a Digital Platform Lead to build and automate an as-a-Service platform that streamlines capacity ordering, provisioning, monitoring and reporting. You will tailor a cloud-based, multi-tenant solution and train customers and internal teams on capabilities.

You will participate in technical, pricing, business and programmatic meetings, driving clear outcomes and measurable dashboards while coordinating with 3rd party tools for integration.