Digital Platform Lead

World Wide Technology; Detroit (MI); On-site; USD 150,000 - 175,000; Full time

Benefits offered by this job

Health and Wellbeing

Financial Benefits

Paid Time Off

Holidays

Perks

Job summary

World Wide Technology seeks a Digital Platform Lead to build and automate an as-a-Service platform that streamlines capacity ordering, provisioning, monitoring and reporting. You will tailor a cloud-based, multi-tenant solution and train customers and internal teams on capabilities.

You will participate in technical, pricing, business and programmatic meetings, driving clear outcomes and measurable dashboards while coordinating with 3rd party tools for integration.

Qualifications

• Bachelor's degree in computer science or a related technical discipline or equivalent
• 5+ years of as-a-Service experience supporting corporate and customer programs
• Prior ISO 9001 registration experience for as-a-service business
• ITIL certification
• 5+ years developing, configuring, and customizing ServiceNow
• 2+ years integrating third-party measurement, monitoring, incident management and reporting software with ServiceNow
• Strong communication and interpersonal skills
• Excellent time management and ability to work unsupervised

Responsibilities

• Develop requirements for the development, test, and operation of an as-a-Service automation platform
• Lead day-to-day development and documentation efforts of the platform and guide external developers
• Manage and maintain the life cycle of the platform
• Automate ordering, billing, invoicing and asset management data collection
• Provide ServiceNow and platform expertise in ITIL context
• Lead platform demonstrations to internal/external resources
• Create presentations and materials related to the platform
• Integrate measurement, monitoring, incident management and reporting tools

Skills

as-a-Service experience

ServiceNow

communication skills

time management

problem solving

Education

Bachelor's degree in computer science or related field

ITIL certification

Tools

ServiceNow

Job description

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals that come together to form high performance teams? Come join WWT today!

Want to learn more about our Public Sector team? Check us out on our platform: https://www.wwt.com/public-sector

What will you be doing?

As a Digital Platform Lead, you will build an automation platform for WWT and customer personnel that streamlines and simplifies capacity ordering, provisioning, measuring, monitoring and reporting functions. You will document requirements, provide hands‑on expertise customizing a cloud‑based platform to automate business processes, customer interactions, and WWT financial and technical personnel. You will use your knowledge of and experience with Consumption‑based IT services to instantiate a Secure, Multi‑tenant digital platform and train and demonstrate the platform's capabilities. The Digital Platform Lead is an active participant in technical, pricing, business, financial, and programmatic meetings.

Responsibilities:

• Develop requirements for the development, test, and operation of an “as-a-Service” automation platform capable of supporting WWT’s as-a-Service business and providing customer‑facing XaaS capabilities.
• Provide subject matter expertise to lead day‑to‑day development and documentation efforts of WWT’s “as-a-Service” platform and to guide and evaluate Servicenow developer efforts.
• Manage and maintain the life cycle of WWT’s “as-a-Service” platform.
• Work with WWT and customer personnel to automate ordering, billing/Invoicing and asset management processes and data collection.
• Provide ServiceNow and digital platform expertise in the context of the ITIL framework and “as-a-Service” program operations.
• Lead demonstrations of WWT’s as‑a‑Service platform to internal and external resources.
• Develop presentations and other materials relating to WWT’s as‑a‑Service platform.
• Work with 3rd party tool providers to integrate measurement, monitoring, incident management and reporting capabilities into WWT’s as‑a‑service platform.
• Provide recommendations to WWT management and customers regarding development and deployment.
• Apply configuration management disciplines to maintain software revisions, security patches, hardening, and documentation.
• Maintain up‑to‑date documentation of designs/configurations.
• Maintain and monitor operational status of WWT’s as‑a‑service platform at all times.
• Create and determine required metrics for dashboards and reports.
• Follow up on engineering tasks for operational solutions and validate completion.
• Track and ensure routine operations maintenance tasks are completed in a timely manner.
• Ensure WWT’s as‑a‑service platform capabilities align with customers’ strategies and requirements.
• Work with other service providers to support areas of common interest.

QUALIFICATIONS:

• 10+ years’ work experience and bachelor’s degree in computer science or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience
• 5+ years of as-a-Service experience supporting corporate and customer as‑a‑Service program managers.
• Prior experience achieving ISO 9001 registration for as‑a‑service business.
• ITIL certification.
• 5+ years’ experience developing, configuring, and customizing ServiceNow.
• 2+ years’ experience integrating 3rd party measurement, monitoring, incident management and reporting software with ServiceNow.
• Strong communication and interpersonal skills working with and through others to achieve goals.
• Strong problem solving and troubleshooting skills.
• Must possess excellent time management skills and the drive to work unsupervised.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $150,000.00 to $175,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email [e-mail].

Equal Opportunity Employer