Digital Personalization & Testing Operations Specialist

Chanel; New York (NY); On-site; USD 58,200 - 100,000; Full time

Benefits offered by this job

Wellbeing resources

Family and care benefits

Generous paid time off

401K and other incentives

Job summary

Chanel is seeking a Specialist, Digital Personalization & Testing Operations in New York City to drive personalization and experimentation on Chanel.com. You’ll manage day-to-day programming in the personalization platform, QA live experiences, and partner with Digital, Tech, Artistic Direction and Analytics to ensure accurate, on-brand client experiences.

The role requires 3+ years in digital personalization, strong technical aptitude, and a passion for innovation.

Qualifications

• 3+ years of relevant digital personalization experience.
• Strong technical aptitude for personalization and experimentation.
• Detail-oriented with a passion for digital innovation.

Responsibilities

• Execute personalization and testing experiences in the experience management tool.
• Ensure on-time, accurate delivery aligned to business and client objectives.
• Collaborate with cross‑functional teams to support launches and QA.

Skills

Digital personalization

A/B testing

QA discipline

Cross-functional collaboration

HTML/CSS/JavaScript

Monetate experience

Tagging/data layer concepts

Content management systems

Education

Bachelor's degree or equivalent experience

Tools

Monetate

CMS/personalization tooling

Job description

Chanel is seeking a Specialist, Digital Personalization & Testing Operations in New York City to drive personalization and experimentation on Chanel.com. You’ll manage day-to-day programming in the personalization platform, QA live experiences, and partner with Digital, Tech, Artistic Direction and Analytics to ensure accurate, on-brand client experiences.

The role requires 3+ years in digital personalization, strong technical aptitude, and a passion for innovation.