Specialist, Digital Personalization & Testing Operations

Chanel, Inc.; New York (NY); On-site; USD 58,200 - 100,000; Full time

Benefits offered by this job

Family and caregiving benefits

401K and other incentives

Employee Resource Groups

Job summary

Chanel, Inc. is seeking a Specialist in Digital Personalization & Testing Operations in New York City. This role involves executing personalized site experiences and A/B testing on Chanel.com, requiring at least 3 years of relevant experience. The candidate should be detail-oriented and possess strong technical aptitude in HTML and analytics tools. The position offers a base salary of $58,200-$100,000 and benefits including family care support, 401K, and more.

Qualifications

• Minimum of 3 years of relevant site personalization experience.
• Strong organizational skills with the ability to manage multiple projects.
• Experience in collaborative environments with stakeholders.

Responsibilities

• Execute programs to deliver personalized site experiences.
• Manage day-to-day programming in the personalization and testing platform.
• Conduct rigorous quality assurance and ensure accuracy of live experiences.

Skills

Digital personalization experience

Technical aptitude

A/B Testing

Attention to detail

Education

Bachelor’s degree or equivalent experience

Tools

Monetate

Google Analytics

HTML

Job description

**Specialist, Digital Personalization & Testing Operations***At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.***About the role:**CHANEL is looking for a **Specialist, Digital Personalization & Testing Operations** to join our Digital & Client Experience team on-site in New York City. In this role, you will be responsible for executing programs to deliver personalized site experiences and testing on Chanel.com to create meaningful connections with the brand and deepen client relationships. You will play a hands-on role in supporting our digital personalization and A/B testing initiatives, managing day-to-day programming in the personalization and testing platform, conducting rigorous quality assurance, and ensuring the ongoing health and accuracy of live experiences. This role is highly collaborative, partnering closely with Digital, Tech, Artistic Direction, Client Experience Management, and Data teams to deliver best-in-class client experiences. Our ideal candidate has a minimum of 3 years of relevant digital personalization experience, a strong technical aptitude, and a passion for personalization and experimentation. You are detail-oriented, energized by digital innovation, and thrive in a dynamic, fast-paced environment.Technical Requirements: (or similar site personalization tool), Google Analytics, HTML, A/B Testing, and QA experience, technical collaboration, etc. **Experience Set-Up & Execution** Execute personalization & testing experiences by implementing initiatives directly in the experience management tool, collaborating closely with third-party vendors and internal stakeholders Submit site experience requests to artistic direction team when local assets or messaging are needed Set up audience, content, and behavior targeting, along with conditional requirements, test types, goal KPIs, and custom events within the third-party experience management tool Help analyze experience and test performance leveraging various analytics tools, interpreting data, and compiling results Minimum of 3 years relevant experience working in a digital personalization and/or role with hands on experience in a personalization/testing third-party platform (Strong organizational skills with the ability to manage multiple projects, priorities, and deadlines with exceptional attention to detail experience using Proficiency in Microsoft Office Suite; experience managing trackers, documentation, and workflowRole based in New York City, requires minimum of 3 days in-person office presence in our Midtown Manhattan office Minimum of 3 years of relevant Site Personalization, Digital Client Experience, QA, Testing experience with required technical aptitude in HTML, AB Testing, Monetate, UX Research, Google Analytics, etc. Bachelor’s degree or equivalent experience**Compensation:** The anticipated base salary range for this position is $58,200-$100,000. A base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks. **Benefits and Perks:** Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership) 401K and other incentives Chanel is a private company whose values are grounded in creating conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in: We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support. CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities. We have dedicated in-house teams focused on supporting the onboarding of employees,developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills. *\*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.*Exceptional creation and client experience