Digital Personal Loans Strategy Lead

Happen Bank; San Francisco (CA); Hybrid; USD 156,000 - 180,000; Full time

Benefits offered by this job

Relocation assistance

Equity

Job summary

Happen Bank is seeking a Senior Personal Loans Strategy Manager to own the Online & Mobile Banking digital lending channel, driving Personal Loan originations and growth across member segments. You’ll manage the channel roadmap from planning through delivery, partnering with Product, Marketing, Risk, Technology, and Finance to align on a shared roadmap and outcomes.

The role requires 6+ years in financial services or fintech, a Bachelor’s degree or higher, and a strong track record of owning a

Qualifications

• 6+ years of experience in financial services, fintech, consulting, or a related field.
• Bachelor's degree or higher, or equivalent education/experience.
• Track record of independently owning a scoped area of the business with minimal guidance.
• Strong understanding of unsecured lending unit economics and digital channels.
• Hands-on experience using AI tools to accelerate work and improve output quality.
• Ability to build strong cross-functional partnerships and communicate with senior stakeholders.

Responsibilities

• Own the Online & Mobile Banking channel strategy, roadmap, and execution for Personal Loan originations.
• Manage channel initiatives across TopUp, Refinance, and Pre-Approved/Prescreen; drive outputs from planning to delivery.
• Apply data to evaluate channel performance and surface insights to senior stakeholders.
• Partner with Product, Marketing, Risk, Technology, and Finance to align the roadmap and goals.
• Design and run experiments to validate hypotheses and improve channel performance.
• Drive adoption of AI tools within the channel, identifying scalable opportunities and limitations.
• Identify and test new channel opportunities related to eligibility, pricing, UX and personalization.

Skills

Analytical thinking

AI tools

Cross-functional collaboration

Communication skills

Education

Bachelor's degree

Tools

SQL

Python

Job description

Happen Bank is seeking a Senior Personal Loans Strategy Manager to own the Online & Mobile Banking digital lending channel, driving Personal Loan originations and growth across member segments. You’ll manage the channel roadmap from planning through delivery, partnering with Product, Marketing, Risk, Technology, and Finance to align on a shared roadmap and outcomes.

The role requires 6+ years in financial services or fintech, a Bachelor’s degree or higher, and a strong track record of owning a