Digital Ops & Compliance Leader — WCAG & Governance

HomeServe USA Corp.; Norwalk (CT); On-site; USD 92,000 - 123,000; Full time

Benefits offered by this job

Annual bonus 10%

Equal opportunity employer

Job summary

HomeServe USA Corp. is seeking a Digital Operations & Compliance Manager to safeguard accessibility, regulatory compliance, and operational health across our e-commerce platforms.

You will collaborate with Legal, UX, Marketing, and Product teams to ensure updates meet WCAG and legal standards and drive governance and release processes. You will prioritize issues by impact, coordinate CMS-driven changes, and manage disclosures, terms, privacy notices, and pricing content.

Qualifications

• Bachelor’s degree or equivalent professional experience.

Responsibilities

• Manage the digital accessibility program across e-commerce sites and digital tools.
• Partner with Legal, UX, Content, Product, and Engineering to ensure accessibility and WCAG compliance.
• Prioritize accessibility issues based on impact, severity, legal risk, and effort.
• Ensure new components are reviewed for accessibility before launch.
• Coordinate website changes related to legal, privacy, and contractual requirements.
• Translate requirements into digital implementation plans in collaboration with Legal and Compliance.
• Manage updates to disclaimers, disclosures, consent language, and privacy notices.
• Oversee timely, prioritized delivery of operational website updates.
• Coordinate work across CMS admins, content teams, designers, developers, and QA.
• Support reuse of components and CMS capabilities.
• Ensure digital experiences remain accurate, secure, accessible, and on-brand.

Skills

Digital accessibility

Project management

Stakeholder management

Cross-functional collaboration

Communication

Quality assurance

WCAG knowledge

Education

Bachelor’s degree in business, marketing, digital technology, communications, or related field

Tools

Content Management Systems (CMS)

Website release processes

QA/testing processes

Job description

HomeServe USA Corp. is seeking a Digital Operations & Compliance Manager to safeguard accessibility, regulatory compliance, and operational health across our e-commerce platforms.

You will collaborate with Legal, UX, Marketing, and Product teams to ensure updates meet WCAG and legal standards and drive governance and release processes. You will prioritize issues by impact, coordinate CMS-driven changes, and manage disclosures, terms, privacy notices, and pricing content.