Digital Operations & Accessibility Compliance Manager

HomeServe USA Corp.; Winnipauk (CT); Vor Ort; USD 92.000 - 123.000; Vollzeit

Benefits dieser Stelle

Annual bonus potential

Zusammenfassung

HomeServe USA Corp. in Norwalk, CT is seeking a Digital Operations and Compliance Manager to oversee digital accessibility, governance, and regulatory compliance across e-commerce sites and digital experiences.

You will partner with Legal, UX, Marketing, Product, Content, and Engineering to ensure WCAG compliance, privacy controls, and quality standards, driving remediation and release readiness. This is a full-time on-site role with a 10% annual bonus potential.

Qualifikationen

• Bachelor’s degree or equivalent professional experience.
• Two or more years of experience in digital operations, e-commerce, website governance, digital compliance, and AD.
• Working knowledge of WCAG accessibility principles.
• Experience coordinating legal, privacy, regulatory, or compliance-related updates.
• Familiarity with CMS, release processes, defect management, and QA.
• Strong PM skills with the ability to manage multiple priorities and time-sensitive requirements.
• Strong communication, documentation, stakeholder management, and problem-solving skills.
• Experience working across Marketing, Product, Legal, UX, Content, and Engineering teams.

Aufgaben

• Manage the digital accessibility program across e-commerce websites, landing pages, account experiences, and digital tools.
• Partner with Legal, UX, Content, Product, and Engineering to support compliance with accessibility requirements and WCAG.
• Prioritize accessibility issues based on customer impact, severity, legal risk, and development effort.
• Ensure new components and experiences are reviewed for accessibility before launch
• Coordinate required website changes related to legal, regulatory, privacy, and contractual requirements.
• Translate requirements into clear digital implementation plans with Legal/Compliance.
• Manage updates to disclosures, consent language, terms and conditions, privacy notices, pricing information, and promotional content.
• Manage prioritization and delivery of operational website updates.
• Coordinate work across business owners, CMS administrators, content teams, designers, developers, and QA
• Support the effective use of reusable components and CMS capabilities
• Help ensure that digital experiences remain accurate, secure, accessible, and on-brand.

Kenntnisse

Digital operations

Project management

Stakeholder management

Communication

Ausbildung

Bachelor’s degree or equivalent in business, marketing, digital tech, or related field

Tools

CMS (Content Management System)

QA / release processes

Jobbeschreibung

HomeServe USA Corp. in Norwalk, CT is seeking a Digital Operations and Compliance Manager to oversee digital accessibility, governance, and regulatory compliance across e-commerce sites and digital experiences.

You will partner with Legal, UX, Marketing, Product, Content, and Engineering to ensure WCAG compliance, privacy controls, and quality standards, driving remediation and release readiness. This is a full-time on-site role with a 10% annual bonus potential.